Openbravo Issue Tracking System - Openbravo Deployment Options
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IDProjectCategoryView StatusDate SubmittedLast Update
0007349Openbravo Deployment OptionsAppliance rPathpublic2009-02-03 17:572009-08-31 16:23
Reporterpsarobe 
Assigned Tojpabloae 
PriorityimmediateSeveritycriticalReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version2.40MP2 
Target VersionFixed in Version2.40MP4 
Merge Request Status
Review Assigned To
Support ticket
OBNetwork customer
Summary0007349: Rollback process doesn't work properly
DescriptionEnvironment:

Upgrading SMB Network one 240 to 240MP2

After the rollback process finish, several problems occur:
1. The console still says: 240MP2. SEE ATTACH error_rollback.png
2. The tomcat service is down so you cannot enter into the application unless you restart manually. SEE ATTACH error_rollback.png
3. When going to System Information an error occurs, so for some reason the console crashes. SEE ATTACH error_rollback_2.png

Steps To Reproduce
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
related to defect 0007220 closed jpabloae After a time using the administration console, some windows are not available. 
Attached Filespng error_rollback.PNG (110,008) 2009-02-03 17:57
https://issues.openbravo.com/file_download.php?file_id=792&type=bug
png

png error_rollback_2.PNG (129,292) 2009-02-03 17:57
https://issues.openbravo.com/file_download.php?file_id=793&type=bug
png

png error_rollback_3.PNG (105,905) 2009-02-03 19:58
https://issues.openbravo.com/file_download.php?file_id=794&type=bug
png

png error_rollback_4.PNG (110,751) 2009-02-03 19:59
https://issues.openbravo.com/file_download.php?file_id=795&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2009-02-03 17:57psarobeNew Issue
2009-02-03 17:57psarobeAssigned To => jpabloae
2009-02-03 17:57psarobeFile Added: error_rollback.PNG
2009-02-03 17:57psarobeFile Added: error_rollback_2.PNG
2009-02-03 18:02psarobeNote Added: 0013093
2009-02-03 18:03psarobeNote Added: 0013094
2009-02-03 18:06psarobeNote Deleted: 0013094
2009-02-03 18:18psarobeNote Edited: 0013093
2009-02-03 18:18psarobePriorityurgent => immediate
2009-02-03 18:18psarobeSeveritymajor => critical
2009-02-03 18:39jpabloaeNote Added: 0013097
2009-02-03 19:20psarobeNote Added: 0013100
2009-02-03 19:23psarobeNote Added: 0013102
2009-02-03 19:43psarobeNote Added: 0013106
2009-02-03 19:46jpabloaeNote Added: 0013107
2009-02-03 19:58psarobeFile Added: error_rollback_3.PNG
2009-02-03 19:59psarobeFile Added: error_rollback_4.PNG
2009-02-06 16:25jpabloaeStatusnew => acknowledged
2009-02-13 16:37jpabloaeStatusacknowledged => scheduled
2009-02-13 16:37jpabloaefix_in_branch => trunk
2009-03-11 12:45jpabloaeNote Added: 0014573
2009-04-29 11:36jpabloaeRelationship addedrelated to 0007220
2009-05-11 15:55jpabloaeStatusscheduled => resolved
2009-05-11 15:55jpabloaeFixed in Version => 2.40MP4
2009-05-11 15:55jpabloaeResolutionopen => fixed
2009-05-11 15:55jpabloaeNote Added: 0016265
2009-05-25 22:09plujanStatusresolved => closed
2009-05-25 22:09plujanFixed in Version => 2.40MP4
2012-07-19 13:11gorka_gilCategoryAppliance stack => Appliance rPath

Notes
(0013093)
psarobe   
2009-02-03 18:02   
(edited on: 2009-02-03 18:18)
Juanpa,

After restarting manually the console then you see correctly the version 240. To me it's clear that for some reason the Rollback process doesn't reboot the system and that's the reason why the tomcat service is down and the console doesn't work properly

Unfortunately after the rollback the console does not work properly because of:
1. If you go to System information it doesn't tell you the installed software. SEE ATTACH error_rollback_3.png
2. If you go to System Updates and press "Check for Updates" it doesn't do anything. SEE ATTACH error_rollback_4.png
(0013097)
jpabloae   
2009-02-03 18:39   
Once the rollback is done it performs a backup restore. That is why Tomcat is down. Did the restore finish? Once that is done the system is rebooted.
(0013100)
psarobe   
2009-02-03 19:20   
1. The rollback finished and a message is shown saying that.
2. And for sure it doesn't reboot the system otherwise:
   
   2.1 The tomcat would be up
   2.2 I wouldn't have to restart the console
(0013102)
psarobe   
2009-02-03 19:23   
Apart from that take into account my first note. Do you want me reboot the system manually and see if everything works fine?
(0013106)
psarobe   
2009-02-03 19:43   
I reboot the system manually and still the same problems. I'm not able to check for updates and the system information doesn't tell you the installed software
(0013107)
jpabloae   
2009-02-03 19:46   
Did the update to MP2 do a backup before updating?
Did you see if it started a restore after the rollback?
(0014573)
jpabloae   
2009-03-11 12:45   
There are 2 issue here:

1) The rollback fails because of a typo in /etc/init.d/raa-restore
2) The console fails because of issue 0007220.

Once the typo in 1) is fixed I'll close this issue because the problem comes from 0007220.
(0016265)
jpabloae   
2009-05-11 15:55   
To be fixed in the upcoming 2.40MP4 release.