Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0058007Retail ModulesWeb POS Hardware Managerpublic2025-02-17 14:432025-02-17 14:47
Reporteradrianromero 
Assigned Toadrianromero 
PrioritynormalSeveritymajorReproducibilityhave not tried
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0058007: Receipt printers should stop on Hardware errors
DescriptionReceipt printers should stop on Hardware errors (IO exceptions) and propagate this error to the POS

The problem is that after detecting an IOException while sending data to the receipt printer, the exception is logged but the Hardware Manager continues sending data to the receipt printer and returning success

The Hardware manager should stop sending data at the moment an IOException is raised and return failure to the POS
Steps To Reproduce* Configure a receipt printer in the Hardware Manager
* Open the hardware Manager
* Remove the paper of the printer or open the paper cover
* Press the "Test printer" button in the hardware manager
* Wait for few seconds
* Put the paper in the printer and close the paper cover
* Observe the test receipt printed is corrupt
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2025-02-17 14:43adrianromeroNew Issue
2025-02-17 14:43adrianromeroAssigned To => adrianromero
2025-02-17 14:43adrianromeroTriggers an Emergency Pack => No
2025-02-17 14:47hgbotNote Added: 0175778

Notes
(0175778)
hgbot   
2025-02-17 14:47   
Merge Request created: https://gitlab.com/orisha-group/bu-commerce/openbravo/product/pmods/org.openbravo.retail.poshwmanager.sources/-/merge_requests/145 [^]