Openbravo Issue Tracking System - POS2
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0057858POS2POSpublic2025-02-04 12:562025-02-10 15:10
Reporterlorenzofidalgo 
Assigned ToTriage Omni OMS 
PriorityimmediateSeveritymajorReproducibilityalways
StatusclosedResolutionduplicate 
PlatformOS5OS Version
Product Versionmain 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression levelProduction - Confirmed Stable
Regression date
Regression introduced in release24Q2
Regression introduced by commit
Triggers an Emergency PackNo
Summary0057858: [25Q1] "This action is not allowed in offline mode" error arises when clicking in a product line
DescriptionIn offline mode, when the POS user clicks in a Product Line the following message is shown "This action is not allowed in offline mode" (check attached images). In addition to that, some uncaught errors are shown in the Chrome dev tools.
This issue is NOT reproducible in 24Q1 but it is reproducible since 24Q2 until 25Q1 inclusive. It seems to be NOT reproducible in livebuilds master.
In addition to that, there is not enough information for the POS user to understand what action is not possible to be execute there.
Steps To Reproduce0-Login POS2 as vallblanca.
1-Open the Chrome developer tools and set offline mode using the Throttling tool.
2-Go to Orders to assure you are in offline mode and go back to the main screen once you are sure you are in offline mode.
3-Add 1x "Avalanche Transceiver" product to the ticket.
4-Click in the just added Product line. DEFECT: Check new errors arise in the Chrome dev tools and "This action is not allowed in offline mode" message will be shown, which is not informative enough for the POS user.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
duplicate of defect 0057745 closed kousalya_r [OFFLINE] Error 'Action not allowed in offline mode' when opening the product card / ticket line pop-up 
Attached Filespng Offline1.png (130,437) 2025-02-04 12:57
https://issues.openbravo.com/file_download.php?file_id=20846&type=bug
png

png Offline2.png (109,900) 2025-02-04 12:57
https://issues.openbravo.com/file_download.php?file_id=20847&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2025-02-04 12:56lorenzofidalgoNew Issue
2025-02-04 12:57lorenzofidalgoAssigned To => Retail
2025-02-04 12:57lorenzofidalgoFile Added: Offline1.png
2025-02-04 12:57lorenzofidalgoRegression level => Production - Confirmed Stable
2025-02-04 12:57lorenzofidalgoRegression introduced in release => 24Q2
2025-02-04 12:57lorenzofidalgoTriggers an Emergency Pack => No
2025-02-04 12:57lorenzofidalgoFile Added: Offline2.png
2025-02-04 12:57lorenzofidalgoDescription Updatedbug_revision_view_page.php?rev_id=29160#r29160
2025-02-04 13:15guillermogilRelationship addedduplicate of 0057745
2025-02-04 13:16guillermogilAssigned ToRetail => Triage Omni OMS
2025-02-05 17:26lorenzofidalgoSeverityminor => major
2025-02-10 15:10jonaeStatusnew => closed
2025-02-10 15:10jonaeResolutionopen => duplicate

There are no notes attached to this issue.