0057628: POS 2 - Ticket is not closed and printed when closing the drawer

Openbravo Issue Tracking System - POS2

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Project

Category

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Date Submitted

Last Update

0057628

POS2

POS

public

2025-01-03 09:51

2025-01-13 14:50

Reporter

jfvaringot

Assigned To

fofarril

Priority

urgent

Severity

major

Reproducibility

always

Status

scheduled

Resolution

open

Platform

OS Version

Product Version

Target Version

25Q1

Fixed in Version

Merge Request Status

Review Assigned To

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0057628: POS 2 - Ticket is not closed and printed when closing the drawer

Description

TEST DONE ON MY DEV ENVIRONMENT (=MASTER, WITH OUR OWN DATA)

When my ticket is fully paid, using cash, the ticket view is not closed and the receipt is not printed when I manually close my drawer

Steps To Reproduce

On back-office, for payment method cash, at Touchpoint type level:
- Setting : Drawer Opening Behavior : set to 'Open Draxer after Adding the payment, before closing order'
- Setting : 'Print Receipt At Drawer Closure' set to TRUE

On POS :
- When I do a sale, and select payment method 'Cash', the drawer opens.
-I complete the payment
- I close the drawer manually

-> The ticket view should close, and the receipt should be printed.

Proposed Solution

When I close the drawer, the ticket should be printed and the ticket closed.

Additional Information