Openbravo Issue Tracking System - Retail Modules |
| View Issue Details |
|
| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0057508 | Retail Modules | Discounts and Promotions | public | 2024-12-19 15:46 | 2025-01-23 15:32 |
|
| Reporter | ffourcade | |
| Assigned To | Retail | |
| Priority | normal | Severity | major | Reproducibility | always |
| Status | closed | Resolution | no change required | |
| Platform | | OS | 5 | OS Version | |
| Product Version | pi | |
| Target Version | | Fixed in Version | | |
| Merge Request Status | |
| Review Assigned To | guillermogil |
| OBNetwork customer | No |
| Support ticket | 115586 |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
|
| Summary | 0057508: When Cancel and Replace a paid order with a discount coupon, the coupon is not applied to the new order. |
| Description | Current behaviour:
Having a discount of type 'Discount per total amount' that uses coupon codes configured to be used only 1 time, when we cancel and replace a closed order that has a discount coupon applied, the coupon is removed and not applied to the new order.
Expected behaviour:
When cancel and replace the order (i.e. to change the business partner), the discount should be automatically applied to the new order, or the coupon should be set as available to be applied again to the new order manually. |
| Steps To Reproduce | 1- In back office, configure a discount and promotion of type 'Discount per total amount' with any amount, Uses coupon codes = 'Y' and is OTF Coupon = 'Y' (make sure it is set as active)
2- in the Coupon tab, create a new coupon with number of uses = 'N Uses' and Number of uses limit = 1
3- In the web pos, make a sale of any product and apply the coupon.
4- In the web pos, open the receipt (note that the discount is still applied)
5- In the web pos menu, click the Cancel and Replace option.
6- Note that the discount is removed from the new order and it is not possible to apply it again. |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | | related to | defect | 0054775 | | closed | jorgewederago | Cancel and Replace a Layaway with coupons | | related to | design defect | 0056087 | pi | closed | Retail | Coupons disappear when you perform a Cancel and Replace |
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| Attached Files |  Open_receipt_with_coupon_applied.webp (57,166) 2024-12-19 15:47
https://issues.openbravo.com/file_download.php?file_id=20662&type=bug
Impossible_to_apply_coupon_to_new_order.webp (36,896) 2024-12-19 15:47
https://issues.openbravo.com/file_download.php?file_id=20663&type=bug
Coupon_disappears_when_cancelAndReplace.webp (58,444) 2024-12-19 15:48
https://issues.openbravo.com/file_download.php?file_id=20664&type=bug |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2024-12-19 15:46 | ffourcade | New Issue | |
| 2024-12-19 15:46 | ffourcade | Assigned To | => Retail |
| 2024-12-19 15:46 | ffourcade | OBNetwork customer | => No |
| 2024-12-19 15:46 | ffourcade | Support ticket | => 115586 |
| 2024-12-19 15:46 | ffourcade | Triggers an Emergency Pack | => No |
| 2024-12-19 15:47 | ffourcade | File Added: Open_receipt_with_coupon_applied.webp | |
| 2024-12-19 15:47 | ffourcade | File Added: Impossible_to_apply_coupon_to_new_order.webp | |
| 2024-12-19 15:48 | ffourcade | File Added: Coupon_disappears_when_cancelAndReplace.webp | |
| 2025-01-23 15:32 | guillermogil | Review Assigned To | => guillermogil |
| 2025-01-23 15:32 | guillermogil | Note Added: 0174603 | |
| 2025-01-23 15:32 | guillermogil | Status | new => closed |
| 2025-01-23 15:32 | guillermogil | Resolution | open => no change required |
| 2025-01-23 15:32 | guillermogil | Relationship added | related to 0054775 |
| 2025-01-23 15:32 | guillermogil | Relationship added | related to 0056087 |