Openbravo Issue Tracking System - Retail Modules
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0057344Retail ModulesWeb POSpublic2024-12-02 11:462024-12-02 15:00
dmiguelez 
Triage Omni WMS 
highmajoralways
newopen 
30Openbravo Appliance 14.04
 
 
No
0057344: Return Line Reasons not working as expected, specially with Verified Returns
There are some errors in Return Line Reasons:
- With verified returns, the dialog shown to the user is missing some options
- With verified returns, the bin by default is not the expected one (might be fixed by fixing the previous problem)
Configuration (Back Office)
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1. Go to Warehouse Definition
Select the record with Search Key: VBS/001 and change:
- Return To Bin: Bin depends on the return reason
- Return Reason Source: Return Line Reason

Move to Return Bin Tab and create a new record with:
- Storage Bin: VBS/001 0-0-0
- Return Reason Name: Bought by mistake

2. Go to User Action Input and create a new record with:
- User Action: Verified Return Ticket
- User Input: Return Line Reason
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Test
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1. POS - Create a new ticket.
As an example add one product, like avalanche transceiver pay by card to complete the ticket

2. POS - Do a return
Go to Orders, select the previous one, with the more options button do a verified return.
Select line proposed and select reason: bought by mistake
<--- First problem, lack of parameters in this selector, options like description or return bin are missing --->
[Check Pic1.png vs Pic2.png, the first one is what is shown in Verified Returns, the second is what is shown if we click on Return Input in the Ticket Line]
Complete the refund by pay by card

3. Back Office - Check data
Go to Return Material Receipt and find the one that has been created, check that the bin used is VBS/002 and not VBS/001 like in the previous configuration
<--- Second problem, wrong default Bin --->
[Pic3.png]
No tags attached.
png Pic1.png (81,850) 2024-12-02 11:47
https://issues.openbravo.com/file_download.php?file_id=20586&type=bug
png

png Pic2.png (86,313) 2024-12-02 11:47
https://issues.openbravo.com/file_download.php?file_id=20587&type=bug
png

png Pic3.png (117,342) 2024-12-02 11:47
https://issues.openbravo.com/file_download.php?file_id=20588&type=bug
png
Issue History
2024-12-02 11:46dmiguelezNew Issue
2024-12-02 11:46dmiguelezAssigned To => Retail
2024-12-02 11:46dmiguelezTriggers an Emergency Pack => No
2024-12-02 11:47dmiguelezFile Added: Pic1.png
2024-12-02 11:47dmiguelezFile Added: Pic2.png
2024-12-02 11:47dmiguelezFile Added: Pic3.png
2024-12-02 11:47dmiguelezFile Added: Pic4.png
2024-12-02 11:49dmiguelezSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28868#r28868
2024-12-02 11:55dmiguelezDescription Updatedbug_revision_view_page.php?rev_id=28870#r28870
2024-12-02 11:55dmiguelezSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28871#r28871
2024-12-02 11:55dmiguelezFile Deleted: Pic4.png
2024-12-02 15:00aferrazAssigned ToRetail => Triage Omni WMS

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