Openbravo Issue Tracking System - POS2
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0057051POS2POSpublic2024-11-08 12:242025-01-30 14:52
Reportercharlotte_vasseur 
Assigned Tojorgewederago 
PrioritynormalSeveritytrivialReproducibilityalways
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0057051: [BLIND RETURN] Wrong message in tooltip when 'Return Line' is allowed online but grayed out
DescriptionWhen 'Return Line' is grayed out because we are already on a return, or on multi-selection a product is already returned, the message linked to 'Disable Blind return When Online' is wrongly displayed
Steps To ReproduceIn the backoffice
Go to window 'Organization'
Open the store
'Disable Blind return When Online' = N
(See BO Disable Blind Return When Online = N.png)

In POS
Add a product to the ticket
Click on 'Convert to Return'
Click on the product line
'Return Line' button is grayed out (OK as we are already on a return)
Try to click / move the mouse over the 'Return Line' button
=> A tooltip is displayed but the message 'You cannot do a online Blind return, check the checkbox at organization level' is wrong and should appear only if 'Disable Blind return When Online' = Y
(See Wrong message on return order.png)

Same when:
Add a product to the ticket
Add another product to the ticket and return this line
Select all the products by checking them and click on the '3 dots' button on the multi-selection area
'Return Line' button is grayed out (OK as one product is already returned)
Try to click / move the mouse over the 'Return Line' button
=> Same tooltip 'You cannot do a online Blind return, check the checkbox at organization level' is displayed
(See Wrong message on multi selection.png)
Proposed SolutionAs seen with Matthieu Ahn, we should have a message like 'You are already on a return' or 'The product is already returned'
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng BO Disable Blind Return When Online = N.png (28,794) 2024-11-08 12:24
https://issues.openbravo.com/file_download.php?file_id=20449&type=bug
png

png Wrong message on return order.png (55,884) 2024-11-08 12:24
https://issues.openbravo.com/file_download.php?file_id=20450&type=bug
png

png Wrong message on multi selection.png (40,412) 2024-11-08 12:25
https://issues.openbravo.com/file_download.php?file_id=20451&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2024-11-08 12:24charlotte_vasseurNew Issue
2024-11-08 12:24charlotte_vasseurAssigned To => Retail
2024-11-08 12:24charlotte_vasseurFile Added: BO Disable Blind Return When Online = N.png
2024-11-08 12:24charlotte_vasseurTriggers an Emergency Pack => No
2024-11-08 12:24charlotte_vasseurFile Added: Wrong message on return order.png
2024-11-08 12:25charlotte_vasseurFile Added: Wrong message on multi selection.png
2025-01-30 14:52guillermogilAssigned ToRetail => jorgewederago
2025-01-30 14:52guillermogilSeverityminor => trivial

There are no notes attached to this issue.