0057047: POS 2 - Refund - No approbation when the refund is generated before adding the items

Openbravo Issue Tracking System - POS2

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Project

Category

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Date Submitted

Last Update

0057047

POS2

POS

public

2024-11-04 11:59

2024-11-08 11:57

Reporter

wicherr

Assigned To

Bimla_vm

Priority

immediate

Severity

minor

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

Target Version

24Q4

Fixed in Version

24Q4

Merge Request Status

approved

Review Assigned To

OBNetwork customer

Gold

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0057047: POS 2 - Refund - No approbation when the refund is generated before adding the items

Description

When clicking on ‘Convert to return’ then adding the items, no approbation is displayed.

Steps To Reproduce

On Back-office :
On seller role > user action ‘Return Ticket’ to ‘Approval Required’.
Set user action input : User Action = Return Ticket / User input = Return line reason

On POS :
Open a new ticket
Add items
Click on the ticket shortcuts menu > ‘Convert to return’
The return reason is displayed
After adding the reason, the approval is required
=>OK

Open a new ticket
Click on the ticket shortcuts menu > ‘Convert to return’
Add items → the reasons is displayed BUT the approval is never asked.
=> KO

Proposed Solution

Additional Information