Openbravo Issue Tracking System - POS2 |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0056953 | POS2 | POS | public | 2024-11-03 23:26 | 2024-11-19 13:46 |
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| Reporter | gaboflash | |
| Assigned To | gaboflash | |
| Priority | normal | Severity | minor | Reproducibility | have not tried |
| Status | closed | Resolution | fixed | |
| Platform | | OS | 5 | OS Version | |
| Product Version | | |
| Target Version | | Fixed in Version | 25Q1 | |
| Merge Request Status | |
| Review Assigned To | |
| OBNetwork customer | |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0056953: Create a Sent Emails log to track all successfully sent emails in backoffice |
| Description | Currently, records of successfully sent emails are not store, only those that fail during the sending process. This limits the customer support team’s ability to verify if an email was sent without issues when a client reports not receiving it.
A new functionality should be developed to log all emails sent to clients, providing a comprehensive record of each email transaction. This log will be accessible in two locations:
1- A new backoffice window called "Sent Emails" which will display details of all sent emails.
2- New subtabs in the Sales Invoice, Sales Order, Sales Quotation, and Return from Customer windows, allowing customer support to quickly verify sent emails linked to specific documents.
Additionally, this feature should include a preference setting labeled “Disable storing sent emails” allowing clients to disable the storage of sent emails if desired. This enhancement aims to improve support efficiency and traceability while ensuring data privacy compliance |
| Steps To Reproduce | N/A |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | |
| Attached Files | |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2024-11-03 23:26 | gaboflash | New Issue | |
| 2024-11-03 23:26 | gaboflash | Assigned To | => gaboflash |
| 2024-11-03 23:26 | gaboflash | Triggers an Emergency Pack | => No |
| 2024-11-06 04:07 | hgbot | Note Added: 0171461 | |
| 2024-11-19 13:46 | hgbot | Resolution | open => fixed |
| 2024-11-19 13:46 | hgbot | Status | new => resolved |
| 2024-11-19 13:46 | hgbot | Fixed in Version | => 25Q1 |
| 2024-11-19 13:46 | hgbot | Note Added: 0172229 | |
| 2024-11-19 13:46 | hgbot | Note Added: 0172230 | |
| 2024-11-19 13:46 | jorgewederago | Status | resolved => closed |