Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0056867POS2POSpublic2024-10-23 10:472024-10-23 10:47
Reporterfdomingues 
Assigned ToRetail 
PrioritynormalSeveritymajorReproducibilityalways
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version24Q3.1 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0056867: Verified Return by Opened Order with configuration 'Several Original Orders in one single return' does not work
DescriptionWith the configuration: 'Rules for Returns' = 'Several Original Orders in One single return'

When we make a Verified Return from an open order, a new return ticket is opened instead of adding the selected products to the previous ticket. (It works from the 'Orders|3 dots button|Verified Return' menu)
Steps To ReproducePrecondition:
In Openbravo backoffice:
• In the ‘Organization’ window of the touchpoint channel corresponding to the POS, define 'Rules for Returns' = 'Several Original Orders in One single return'
• In the ‘Product’ window, define few products with 'Returnable' = 'YES'

Login in POS with a correct user on the channel touchpoint
Not having a draft ticket in progress
Finalize several sales with:
• Customer assigned
• Several products ('Returnable' = 'YES') with differents quantites
• Paid with several payment methods

Step1:
Go to 'Orders' menu
Search one sale made previously (done in the prerequisites)
Click on it. On the sales screen click on the '3 dots' button and select 'Verified Returns'
Select all the lines to return and the quantity in order to make a full return and click on 'Apply' button
Expected Result:
The Sell menu is displayed with a current ticket.
The current ticket contains the number of product lines corresponding to the products selected on the original ticket.
Each line displays the indication of the original ticket, below the product name

Step2:
Go to 'Orders' menu
Search for another sale made previously (done in the prerequisites)
Click on it. On the sales screen click on the '3 dots' button and select 'Verified Returns'
Select all the lines to return and the quantity in order to make a full return and click on 'Apply' button
Expected Result:
The Sell menu displays the previous ticket.
The ticket is updated with the addition of the product lines corresponding to the 2nd original ticket
Each line displays the indication of the 1st and 2nd original ticket, below the product name

Obtained Result:
A new return ticket is opened instead of adding the selected products to the previous ticket
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2024-10-23 10:47fdominguesNew Issue
2024-10-23 10:47fdominguesAssigned To => Retail
2024-10-23 10:47fdominguesTriggers an Emergency Pack => No

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