Openbravo Issue Tracking System - POS2
When we make a Verified Return from an open order, a new return ticket is opened instead of adding the selected products to the previous ticket. (It works from the 'Orders|3 dots button|Verified Return' menu)
In Openbravo backoffice:
• In the ‘Organization’ window of the touchpoint channel corresponding to the POS, define 'Rules for Returns' = 'Several Original Orders in One single return'
• In the ‘Product’ window, define few products with 'Returnable' = 'YES'
Login in POS with a correct user on the channel touchpoint
Not having a draft ticket in progress
Finalize several sales with:
• Customer assigned
• Several products ('Returnable' = 'YES') with differents quantites
• Paid with several payment methods
Step1:
Go to 'Orders' menu
Search one sale made previously (done in the prerequisites)
Click on it. On the sales screen click on the '3 dots' button and select 'Verified Returns'
Select all the lines to return and the quantity in order to make a full return and click on 'Apply' button
Expected Result:
The Sell menu is displayed with a current ticket.
The current ticket contains the number of product lines corresponding to the products selected on the original ticket.
Each line displays the indication of the original ticket, below the product name
Step2:
Go to 'Orders' menu
Search for another sale made previously (done in the prerequisites)
Click on it. On the sales screen click on the '3 dots' button and select 'Verified Returns'
Select all the lines to return and the quantity in order to make a full return and click on 'Apply' button
Expected Result:
The Sell menu displays the previous ticket.
The ticket is updated with the addition of the product lines corresponding to the 2nd original ticket
Each line displays the indication of the 1st and 2nd original ticket, below the product name
Obtained Result:
A new return ticket is opened instead of adding the selected products to the previous ticket
Not Allowed to do several verified returns in one.png (111,030) 2024-11-15 12:03https://issues.openbravo.com/file_download.php?file_id=20480&type=bug