Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0056812POS2POSpublic2024-10-16 18:382024-11-05 14:12
Reportersofidossant 
Assigned ToBimla_vm 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusclosedResolutionno change required 
PlatformOS5OS Version
Product Versionpi 
Target VersionFixed in Version 
Merge Request Statusopen
Review Assigned To
OBNetwork customerOBPS
Support ticket111640
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0056812: You can return an unpaid credit sale.
DescriptionWhen we make a credit sale, I should not be allowed to return it and pay for it (there is no longer any payment).
We can return the sale on credit and add any form of payment.
Steps To Reproduce1- Do a credit order for a business partner XX
2- Open the credit order and return


Attached video.
Proposed Solution
Additional Information
TagsNo tags attached.
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Issue History
Date ModifiedUsernameFieldChange
2024-10-16 18:38sofidossantNew Issue
2024-10-16 18:38sofidossantAssigned To => Retail
2024-10-16 18:38sofidossantOBNetwork customer => OBPS
2024-10-16 18:38sofidossantSupport ticket => 111640
2024-10-16 18:38sofidossantTriggers an Emergency Pack => No
2024-10-16 18:40sofidossantNote Added: 0170514
2024-10-18 12:09jorgewederagoAssigned ToRetail => jorgewederago
2024-10-25 10:31jorgewederagoStatusnew => acknowledged
2024-10-25 14:15Bimla_vmAssigned Tojorgewederago => Bimla_vm
2024-10-25 14:15Bimla_vmStatusacknowledged => scheduled
2024-10-28 10:40hgbotMerge Request Status => open
2024-10-28 10:40hgbotNote Added: 0171023
2024-11-05 10:31jorgewederagoNote Added: 0171392
2024-11-05 10:31jorgewederagoStatusscheduled => closed
2024-11-05 10:31jorgewederagoResolutionopen => no change required
2024-11-05 10:31hgbotNote Added: 0171393
2024-11-05 13:35sofidossantStatusclosed => new
2024-11-05 13:35sofidossantNote Added: 0171417
2024-11-05 14:12jorgewederagoNote Added: 0171425
2024-11-05 14:12jorgewederagoStatusnew => closed

Notes
(0170514)
sofidossant   
2024-10-16 18:40   
VIDEO
https://drive.google.com/file/d/1xpL_Gg3VP8KHAXJsNjmKl3H5jnkRtDTH/view?usp=sharing [^]
(0171023)
hgbot   
2024-10-28 10:40   
Merge Request created: https://gitlab.com/openbravo/product/pmods/org.openbravo.pos2/-/merge_requests/3030 [^]
(0171392)
jorgewederago   
2024-11-05 10:31   
This is working as expected. In older releases and Enyo version it works in the same way. The condition to do a return is that the item is delivered, not paid.
(0171393)
hgbot   
2024-11-05 10:31   
Merge request closed: https://gitlab.com/openbravo/product/pmods/org.openbravo.pos2/-/merge_requests/3030 [^]
(0171417)
sofidossant   
2024-11-05 13:35   
It is clear that in order to be able to make a return, the important thing is that the product has been shipped.
However, the ticket is open not for the generation of the return but for the generation of the refund.
Following the product logic:

- To be able to make a return, it must have been delivered.
Then
- In order to make a REFUND, it must have been PAID.

a refund on an unpaid product must settle the debt.
(0171425)
jorgewederago   
2024-11-05 14:12   
As of now this is working as expected and has been working like this for quite some time. What you are proposing is a functional change that should be discussed with Product Management directly following the standard approach through Jira.