0056432: Error when printing Gift Card ticket with custom template

Openbravo Issue Tracking System - Retail Modules

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Project

Category

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Date Submitted

Last Update

0056432

Retail Modules

Gift cards and gift vouchers

public

2024-05-15 16:58

2024-09-13 07:51

Reporter

ivazquez

Assigned To

Rajesh_18

Priority

high

Severity

major

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

Target Version

RR24Q2.3

Fixed in Version

Merge Request Status

Review Assigned To

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0056432: Error when printing Gift Card ticket with custom template

Description

If you create a new module in which you have a custom template for the Gift Cards template, even if you have everything set correctly the POS will return the following error:

"Unknown template with resource path: ../../../../name.xml"

Reproduced in the latest version in a local environment

Steps To Reproduce

Backoffice:

-Create a new template module containing a new gift card template.
-Go to the “Print Templates” window as System Administrator and create a new one of the type “Gift Card Template”, make sure to set the path correctly.
-Switch to client, go to the Products window, and look for the gift card type product.
-Check the “Print Gift Card” option and set the “Gift Card Template” field with the custom template created in previous steps.

WebPOS:
Refresh the Web Pos so that the changes are affected.
Find the Gift Card and try to print it

You will see the error in red at the bottom left.

All these steps are attached to the issue as images.

Proposed Solution

Additional Information