Openbravo Issue Tracking System - POS2 | |||||
| View Issue Details | |||||
| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0056040 | POS2 | POS | public | 2024-07-17 10:33 | 2024-07-18 13:48 |
| Reporter | sofia_rodriguez | ||||
| Assigned To | Rajesh_18 | ||||
| Priority | normal | Severity | major | Reproducibility | always |
| Status | scheduled | Resolution | open | ||
| Platform | OS | 5 | OS Version | ||
| Product Version | |||||
| Target Version | Fixed in Version | ||||
| Merge Request Status | |||||
| Review Assigned To | |||||
| OBNetwork customer | |||||
| Support ticket | |||||
| Regression level | |||||
| Regression date | |||||
| Regression introduced in release | |||||
| Regression introduced by commit | |||||
| Triggers an Emergency Pack | No | ||||
| Summary | 0056040: Approval demanded twice when forcing search customer on moving to payment screen | ||||
| Description | When Channel Touchpoint type "Force Customer Search" field set to "On Moving to Payment Screen" AND User Action Access "Paid Negative Receipt" set to "Approval required" then, the approval for paying a negative receipt is asked twice. First when clicking on refund button, and then another time after cancelling the search of the customer or assigning a customer to the ticket. | ||||
| Steps To Reproduce | 1. BO: Verify that at level Channel Touchpoint type, the field "Force Customer Search" is set to "On Moving to Payment Screen" 2. Log in POS with a User that has "Paid Negative Receipt" user action set as "Approval required" 3. Open an old sales order and click on verified return 4. Click on Refund button 5. Approval required pop up is displayed, fill in the information and approve 6. Search customer to assign appears, select a customer or click on cancel button 7. Approval required pop up is displayed again | ||||
| Proposed Solution | |||||
| Additional Information | |||||
| Tags | No tags attached. | ||||
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| Issue History | |||||
| Date Modified | Username | Field | Change | ||
| 2024-07-17 10:33 | sofia_rodriguez | New Issue | |||
| 2024-07-17 10:33 | sofia_rodriguez | Assigned To | => Retail | ||
| 2024-07-17 10:33 | sofia_rodriguez | Triggers an Emergency Pack | => No | ||
| 2024-07-18 12:48 | guilleaer | Status | new => acknowledged | ||
| 2024-07-18 13:00 | Rajesh_18 | Assigned To | Retail => Rajesh_18 | ||
| 2024-07-18 13:00 | Rajesh_18 | Status | acknowledged => scheduled | ||
| 2024-07-18 13:48 | hgbot | Note Added: 0167132 | |||
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