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0056023Openbravo ERPZ. Otherspublic2024-07-16 09:472024-07-19 14:42
XABIER_AGUADO 
XABIER_AGUADO 
normalmajoralways
closedduplicate 
5
 
 
Core
No
0056023: Re Printing from window Return from Customer doesnt print the right template
When trying to re-print a return from window Return from Customer, it doesnt print the right template.
Steps to reproduce:

In BackOffice, go to window Organization, open your Organization and set Reprintable Documents to ‘Enabled’

Log in on a pos and do a normal sale, print the ticket

Log in on a pos and do an invoice, print the ticket

Log in on a pos and do a full verified return, print the ticket

On backoffice go to windows Sales Order, Sales Invoice and Return from customer and look up the orders previously created.

Click on Reprint Record and check the documents → Documents are reprinted OK for Sales Order and Sales Invoice but nor for Return From Customer
Have the same behaviour as Sales Order and Sales Invoice
FASH
duplicate of defect 0055108 closed gonzalo_fernandez Inmutable reports is not implemented for window "Return from Customer" 
Issue History
2024-07-16 09:47XABIER_AGUADONew Issue
2024-07-16 09:47XABIER_AGUADOAssigned To => Triage Omni OMS
2024-07-16 09:47XABIER_AGUADOModules => Core
2024-07-16 09:47XABIER_AGUADOTriggers an Emergency Pack => No
2024-07-16 09:56aferrazNote Added: 0167003
2024-07-16 12:20aferrazAssigned ToTriage Omni OMS => Triage Platform Base
2024-07-19 13:02alostaleNote Added: 0167181
2024-07-19 13:03alostaleAssigned ToTriage Platform Base => XABIER_AGUADO
2024-07-19 13:03alostaleStatusnew => feedback
2024-07-19 13:20XABIER_AGUADOSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28273#r28273
2024-07-19 13:25XABIER_AGUADOSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28274#r28274
2024-07-19 13:29XABIER_AGUADOSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28275#r28275
2024-07-19 13:31XABIER_AGUADOTag Attached: FASH
2024-07-19 14:42alostaleRelationship addedduplicate of 0055108
2024-07-19 14:42alostaleStatusfeedback => closed
2024-07-19 14:42alostaleResolutionopen => duplicate

Notes
(0167003)
aferraz   
2024-07-16 09:56   
Jira: https://openbravo.atlassian.net/browse/RM-14387 [^]
(0167181)
alostale   
2024-07-19 13:02   
I'm not able to reproduce this issue.

I created verified and blind returns from pos and in both cases re-printing from backoffice downloads the original document.

Can you detail the steps you followed to create the return?