Openbravo Issue Tracking System - Openbravo Localizations
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IDProjectCategoryView StatusDate SubmittedLast Update
0055834Openbravo LocalizationsLocalization Italypublic2024-06-25 12:082024-08-09 13:52
Reportermaite 
Assigned Tofermin_gascon 
PrioritynormalSeveritymajorReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Regression date
Regression introduced by commit
Regression level
Support ticket102181
OBNetwork customerGold
Regression introduced in release
Summary0055834: Ticket fiscalized but stuck in the till. So it can be finally deleted when it has been already fiscalized
DescriptionThe cashier is blocked because a ticket has been fiscalized but not synchronized to the backoffice. To unblock the situation he finally delete the ticket, so they arrive to a "ghost receipt" scenario: ticket fiscalized that does not exists in the backoffice
Steps To ReproduceAdd any product and pay the ticket with Cash and overpayment amount (so change is expected)
Proposed Solution
Additional Information
TagsNo tags attached.
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Issue History
Date ModifiedUsernameFieldChange
2024-06-25 12:08maiteNew Issue
2024-06-25 12:08maiteAssigned To => ravneet
2024-06-25 12:08maiteSupport ticket => 102181
2024-06-25 12:08maiteOBNetwork customer => Gold
2024-06-25 12:09maiteCategoryLocalization India => Localization Italy
2024-06-25 12:10maiteSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=28143#r28143
2024-07-02 14:33psanjuanNote Added: 0166606
2024-07-02 14:34psanjuanAssigned Toravneet => egoitz
2024-07-02 14:34psanjuanStatusnew => feedback
2024-07-02 14:34psanjuanNote Edited: 0166606bug_revision_view_page.php?bugnote_id=0166606#r28183
2024-07-02 14:38psanjuanNote Edited: 0166606bug_revision_view_page.php?bugnote_id=0166606#r28184
2024-08-09 09:15egoitzNote Added: 0167884
2024-08-09 09:15egoitzAssigned Toegoitz => psanjuan
2024-08-09 09:16egoitzStatusfeedback => new
2024-08-09 13:51aferrazNote Added: 0167923
2024-08-09 13:52aferrazAssigned Topsanjuan => fermin_gascon
2024-08-09 13:52aferrazStatusnew => scheduled
2024-08-09 13:52aferrazStatusscheduled => resolved
2024-08-09 13:52aferrazResolutionopen => fixed
2024-08-09 13:52aferrazStatusresolved => closed

Notes
(0166606)
psanjuan   
2024-07-02 14:33   
(edited on: 2024-07-02 14:38)
We need assistance to reproduce this error. Issue changed to Status = Feedback.


In any case, our "Propose Solution" is:

It should NOT be possible to delete a ticket/sale which has been already fiscalized. We can take this one.

If this happens, the till will be blocked and it will be required to research on the issue that prevents the ticket or sale to be synchronized with the backoffice. We consider this one a different topic, so please create a separate issue, as we do believe that this has nothing to do with the RT-Printer.
(0167884)
egoitz   
2024-08-09 09:15   
That was theoretically already fixed.

There was not consistent way to reproduce apart from disconting the printer just after calling to it.
(0167923)
aferraz   
2024-08-09 13:51   
Fixed in these MRs:
https://gitlab.com/openbravo/customers/NOR/org.openbravo.retail.rtprinter/-/merge_requests/76 [^]
https://gitlab.com/openbravo/product/pmods/org.openbravo.events.fiscalrtprinter/-/merge_requests/20 [^]