Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0055654POS2POSpublic2024-06-03 15:462024-06-03 15:46
Reportercharlotte_vasseur 
Assigned ToRetail 
PrioritynormalSeveritymajorReproducibilityalways
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0055654: [24Q2] Promotions on 360 customer view: promotions with CRM property conditions are not listed
DescriptionOn 'Promotions' tab on the customer 360 view of a customer, promotion with CRM Propery condition are not displayed in the list
Steps To ReproduceIn the backoffice, a promotion automatic is configured to target a customer based on a CRM Property condition
(See BO promo CRM property condition.png)

Login in POS with a correct user on the channel touchpoint linked to a store targeted by ongoing promotions
Assign to the ticket a customer targeted by the previous promotion with CRM Propery condition
(See POS customer with CRM property condition.png)

Navigate to 'Promotions' tab on the customer 360 view
Check the datas in the grid
=> The promotion with CRM Propery condition is not displayed in the list
(see POS promo CRM property condition not displayed.png)

However, if I add a product to the ticket, the promotion is well applied, so the customer is well targeted
(see POS promo CRM property condition applied.png)
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng BO promo CRM property condition.png (116,496) 2024-06-03 15:46
https://issues.openbravo.com/file_download.php?file_id=19853&type=bug
png

png POS customer with CRM property condition.png (113,403) 2024-06-03 15:46
https://issues.openbravo.com/file_download.php?file_id=19854&type=bug
png

png POS promo CRM property condition not displayed.png (106,331) 2024-06-03 15:46
https://issues.openbravo.com/file_download.php?file_id=19855&type=bug
png

png POS promo CRM property condition applied.png (101,088) 2024-06-03 15:46
https://issues.openbravo.com/file_download.php?file_id=19856&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2024-06-03 15:46charlotte_vasseurNew Issue
2024-06-03 15:46charlotte_vasseurAssigned To => Retail
2024-06-03 15:46charlotte_vasseurFile Added: BO promo CRM property condition.png
2024-06-03 15:46charlotte_vasseurTriggers an Emergency Pack => No
2024-06-03 15:46charlotte_vasseurFile Added: POS customer with CRM property condition.png
2024-06-03 15:46charlotte_vasseurFile Added: POS promo CRM property condition not displayed.png
2024-06-03 15:46charlotte_vasseurFile Added: POS promo CRM property condition applied.png

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