Openbravo Issue Tracking System - Openbravo ERP |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0055100 | Openbravo ERP | 00. Application dictionary | public | 2024-04-04 22:09 | 2024-05-06 23:12 |
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| Reporter | ivazquez | |
| Assigned To | Triage Platform Base | |
| Priority | high | Severity | major | Reproducibility | always |
| Status | scheduled | Resolution | open | |
| Platform | | OS | 5 | OS Version | |
| Product Version | pi | |
| Target Version | | Fixed in Version | | |
| Merge Request Status | |
| Review Assigned To | |
| OBNetwork customer | |
| Web browser | |
| Modules | Smartclient |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0055100: Abnormally execution of callouts in some windows |
| Description | Problem in the back office when saving records, if the record is reloaded twice, some data is changed and the record is blocked, it seems to be related to the callouts referred to business partners. |
| Steps To Reproduce | 1) Login in the live builds Openbravo backend.
2) Open the Sales Invoice window and create a new invoice using form mode, for example using the business partner "Hoteles Buenas Noches, S.A." and save the record.
3) Change the field "Payment terms" from "30 days" (as default to this business partner) to "Immediate" and save again the record
4) Without closing this window, execute 2 times the reload of them using the reload button.
You will see that the BP address disappears and the record remains as the record as if it were being edited.
This error is present in other windows such as Purchase Order, etc.
Video reproducing the error:
https://drive.google.com/file/d/1mShVLAfBUb1h66OKaQ4B-fWBQQ9ARx0w/view [^]
Also, I'll attach a video reproducing the error in the "Sales Invoice" window.
Reproduced in the latest version of Google Chrome. |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | | related to | defect | 0055101 | | closed | Triage Platform Base | Smarclient error when using CTRL+S shortcut to save a record |
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| Attached Files |  errorSmartclient24q.mp4 (2,002,491) 2024-04-04 22:09
https://issues.openbravo.com/file_download.php?file_id=19612&type=bug
livebuilds.openbravo.com.har (1,063,211) 2024-04-10 15:49
https://issues.openbravo.com/file_download.php?file_id=19639&type=bug
 error-callout-changed.gif (901,607) 2024-04-30 14:39
https://issues.openbravo.com/file_download.php?file_id=19735&type=bug |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2024-04-04 22:09 | ivazquez | New Issue | |
| 2024-04-04 22:09 | ivazquez | Assigned To | => Triage Omni OMS |
| 2024-04-04 22:09 | ivazquez | File Added: errorSmartclient24q.mp4 | |
| 2024-04-04 22:09 | ivazquez | Modules | => Smartclient |
| 2024-04-04 22:09 | ivazquez | Triggers an Emergency Pack | => No |
| 2024-04-05 01:07 | ivazquez | Category | 01. General setup => 00. Application dictionary |
| 2024-04-05 01:08 | ivazquez | Assigned To | Triage Omni OMS => Triage Platform Base |
| 2024-04-05 17:54 | ivazquez | Relationship added | related to 0055101 |
| 2024-04-09 13:21 | AugustoMauch | Note Added: 0162989 | |
| 2024-04-09 13:21 | AugustoMauch | Status | new => feedback |
| 2024-04-09 22:52 | ivazquez | Status | feedback => new |
| 2024-04-09 22:52 | ivazquez | Steps to Reproduce Updated | bug_revision_view_page.php?rev_id=27793#r27793 |
| 2024-04-09 22:52 | ivazquez | Note Added: 0163004 | |
| 2024-04-10 08:59 | AugustoMauch | Note Added: 0163007 | |
| 2024-04-10 08:59 | AugustoMauch | Status | new => feedback |
| 2024-04-10 15:49 | ivazquez | File Added: livebuilds.openbravo.com.har | |
| 2024-04-10 15:54 | ivazquez | Status | feedback => new |
| 2024-04-10 15:58 | ivazquez | Note Added: 0163060 | |
| 2024-04-16 23:39 | ivazquez | Note Added: 0163302 | |
| 2024-04-17 09:47 | Practics | Issue Monitored: Practics | |
| 2024-04-26 20:13 | Practics | Note Added: 0163823 | |
| 2024-04-30 14:39 | cberner | Note Added: 0163948 | |
| 2024-04-30 14:39 | cberner | File Added: error-callout-changed.gif | |
| 2024-05-02 15:19 | AugustoMauch | Status | new => acknowledged |
| 2024-05-06 17:45 | AugustoMauch | Status | acknowledged => scheduled |
| 2024-05-06 23:12 | hgbot | Note Added: 0164124 | |
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Hello Ignacio,
I am not able to reproduce the issue in livebuilds, or in other environments. Can you recheck, please? |
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Hello Augusto,
I was doing some tests and indeed the case in the Sales Order is no longer reproducible, but the problem in the Sales Invoice is still reproducible, can you check?
I will change the Steps to Reproduce, but you can see it reproduced in the video I attached to the issue with the name "errorSmartclient24q.mp4". |
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Hello,
I still cannot reproduce it, but it is clear from your video that it is somehow reproducible. Let's do the following. Reproduce it with the developer tools open:
- Log in in Openbravo, open the Sales Invoice window
- Open the developer tools
- Click on the button to create a new record
- Click on the "Clear network log" button in the "Network" tab of the developer tools to start with a clean record log
- Reproduce the issue
- Click on the "Export HAR..." button in the developer tools. It will download a file, that I would like you to attach to this issue so that I can check what might be happening |
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Hello Augusto,
I attached the .har file you requested, I hope it will help you to reproduce the error.
Another thing, I'm reproducing it in the latest version of Google Chrome, maybe this is why you can't reproduce it.
(123.0.6312.105) |
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Hello Augusto,
Any news on this issue? Some partners have notified us that customers have some data inconsistency due to the same issue.
Regards,
Ignacio Vazquez |
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Hello, I've been able to reproduce it consistently using Slow 3G throttle in developer tools. I've attached a gif to this issue.
I've also been doing some analysis on the provided .har file, it seems the problem is that in a slow environment we're somehow calling the FormInitializationComponent(FIC) with the CHANGE mode(as if we changed the business partner to nothing). This doesn't seem to happen if the environment is not slow(on the network side).
More analysis is required to find out why this is happening, will inform Augusto to keep looking with my findings. |
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(0164124)
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hgbot
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2024-05-06 23:12
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