Openbravo Issue Tracking System - Retail Modules |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0055016 | Retail Modules | Web POS | public | 2024-03-20 16:27 | 2024-04-11 13:00 |
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| Reporter | ivazquez | |
| Assigned To | Rajesh_18 | |
| Priority | normal | Severity | minor | Reproducibility | sometimes |
| Status | closed | Resolution | fixed | |
| Platform | | OS | 5 | OS Version | |
| Product Version | RR20Q3.4 | |
| Target Version | RR20Q3.4 | Fixed in Version | RR24Q3 | |
| Merge Request Status | |
| Review Assigned To | |
| OBNetwork customer | |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0055016: IndexedDB data synchronization error - Extremely large Terminal Log caused by the function "updatePendingMultiOrders" |
| Description | We have some customers where because of the "updatePendingMultiOrders" function a giant Terminal Log is generated which cannot be synchronized with the back office.
This means that all logs to be synchronized after this terminal log cannot be synchronized, and the till goes offline.
Code that executes this message:
https://gitlab.com/openbravo/product/pmods/org.openbravo.retail.posterminal/-/blob/master/web/org.openbravo.retail.posterminal/js/pointofsale/view/payment.js?ref_type=heads#L1192 [^]
The only way to unlock it is to delete this terminal log, but the customer cannot do this, so the customer has to contact the support team for this.
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| Steps To Reproduce | Attached in this ticket is the giant terminal log that causes the error, you have to decide how to handle this type of message to avoid this large accumulation of messages. |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | | related to | defect | 0051930 | | closed | AugustoMauch | Openbravo ERP | IndexedDB data synchronization error | | related to | defect | 0055014 | pi | closed | ander_flores | Retail Modules | IndexedDB data synchronization error - Extremely large Terminal Log caused by the module "Events for client" |
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| Attached Files |  bigLog2.json (2,291,309) 2024-03-20 16:27
https://issues.openbravo.com/file_download.php?file_id=19577&type=bug |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2024-03-20 16:27 | ivazquez | New Issue | |
| 2024-03-20 16:27 | ivazquez | Assigned To | => Retail |
| 2024-03-20 16:27 | ivazquez | File Added: bigLog2.json | |
| 2024-03-20 16:27 | ivazquez | Triggers an Emergency Pack | => No |
| 2024-03-20 16:30 | ivazquez | Relationship added | related to 0055014 |
| 2024-03-20 16:30 | ivazquez | Relationship added | related to 0051930 |
| 2024-03-20 16:30 | ivazquez | ETA | none => > 1 month |
| 2024-03-20 16:30 | ivazquez | version | => RR20Q3.4 |
| 2024-03-21 08:58 | jorgewederago | Status | new => acknowledged |
| 2024-04-02 08:26 | Rajesh_18 | Assigned To | Retail => Rajesh_18 |
| 2024-04-02 08:26 | Rajesh_18 | Status | acknowledged => scheduled |
| 2024-04-03 07:00 | hgbot | Note Added: 0162795 | |
| 2024-04-11 13:00 | hgbot | Resolution | open => fixed |
| 2024-04-11 13:00 | hgbot | Status | scheduled => closed |
| 2024-04-11 13:00 | hgbot | Fixed in Version | => RR24Q3 |
| 2024-04-11 13:00 | hgbot | Note Added: 0163098 | |
| 2024-04-11 13:00 | hgbot | Note Added: 0163099 | |