Openbravo Issue Tracking System - Retail Modules
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0054732Retail ModulesWeb POSpublic2024-02-20 16:282024-03-06 11:18
axelmercado 
Retail 
urgentcriticalalways
closedunable to reproduce 
5
 
 
marvintm
No
0054732: Looped Refresh on loading webPOS on iPhone
When trying to log in to a Web POS terminal from an Iphone device, the loading of the models gets stuck in a loop and never finishes.
Trying to log in to a Web POS terminal from an Iphone mobile phone.

Video: https://drive.google.com/file/d/1dKc7oZ-y7m5AVETL05_NsgPQMtuukdHZ/view?usp=sharing [^]
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Issue History
2024-02-20 16:28axelmercadoNew Issue
2024-02-20 16:28axelmercadoAssigned To => Retail
2024-02-20 16:28axelmercadoTriggers an Emergency Pack => No
2024-02-20 16:46PracticsIssue Monitored: Practics
2024-03-05 18:18axelmercadoNote Added: 0161684
2024-03-05 18:18axelmercadoSeveritymajor => critical
2024-03-06 11:18marvintmReview Assigned To => marvintm
2024-03-06 11:18marvintmNote Added: 0161754
2024-03-06 11:18marvintmStatusnew => closed
2024-03-06 11:18marvintmResolutionopen => unable to reproduce

Notes
(0161684)
axelmercado   
2024-03-05 18:18   
Severity upgraded to Critical, the issue has not yet been assigned and the priority was set to Urgent.
(0161754)
marvintm   
2024-03-06 11:18   
We cannot reproduce this problem with an iPhone updated to the latest release, and with the standard environments.

Superficially the problem seems to be related to a problem with the size of the masterdata. Safari supports a significantly smaller amount of data in the local database. It seems this particular environment is loading a very large amount of customers in the local database. A possible solution could be to enable the Customer Remote mode, so that the amount of total records loaded in the database is smaller.