Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0054240POS2POSpublic2024-01-02 15:362024-03-11 16:39
Reporterjfvaringot 
Assigned ToRajesh_18 
PriorityurgentSeveritymajorReproducibilityalways
StatusclosedResolutioninvalid 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Toguilleaer
OBNetwork customerOBPS
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0054240: POS2 - Return reasons not displayed for non verified returns
DescriptionWhen converting and order to return, no return reasons are displayed.

Tested on Livebuild.
BO : https://livebuilds.openbravo.com/context/retail_pos2_pgsql [^]
POS : https://livebuilds.openbravo.com/context/retail_pos2_pgsql/web/pos/?terminal=VBS-2 [^]
Steps To ReproduceOn Back-office :
1. In VallBlancaUser role > User Action Access : define User Action = Return Ticket then all by default.
2. In User Action Input, define User Action = Return Ticket / User Input = Return Line Reason.

In POS :
1. Convert order to Return
2. Add an item
3. Refund.

=> At no moment in POS the reason list is displayed.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
duplicate of defect 0054014 closed Rajesh_18 Unexpected behavior while selecting return reasons 
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2024-01-02 15:36jfvaringotNew Issue
2024-01-02 15:36jfvaringotAssigned To => Retail
2024-01-02 15:36jfvaringotTriggers an Emergency Pack => No
2024-01-02 15:40jfvaringotNote Added: 0158774
2024-01-05 12:48Rajesh_18Assigned ToRetail => Rajesh_18
2024-01-05 13:03Rajesh_18Relationship addedduplicate of 0054014
2024-03-04 15:20victor_perezOBNetwork customer => OBPS
2024-03-11 16:39guilleaerReview Assigned To => guilleaer
2024-03-11 16:39guilleaerNote Added: 0161974
2024-03-11 16:39guilleaerStatusnew => closed
2024-03-11 16:39guilleaerResolutionopen => invalid

Notes
(0158774)
jfvaringot   
2024-01-02 15:40   
EDIT in Steps to reproduce :

If in POS you do :
1. Add an item
2. Convert to Return

=> the reason list is displayed.
=> There's so a bug with the previous described path.
(0161974)
guilleaer   
2024-03-11 16:39   
Return reasons for return ticket needs to be configured by adding a user action input for the user action "Return ticket"