Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0053926Retail ModulesWeb POSpublic2023-11-14 08:462023-12-07 08:11
ReporterLeyre 
Assigned ToRajesh_18 
PriorityhighSeveritymajorReproducibilityalways
StatusclosedResolutionno change required 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Tomarvintm
OBNetwork customerGold
Support ticket78815
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0053926: Incorrect printing and email sending when do a "Sell on Credit"
DescriptionIncorrect printing and email sending when do a "Sell on Credit"
Steps To ReproduceBackend:
1. Configure the option send by email.
2. Configure the option sell on credit.

Web POS:
1. Issue Invoice.
2. Select and assign a customer (preciously configure to sell on credit).
3. Add a product and click on total.
4. Click on "Sell on Credit".
5. Open the previous sales order and pay it with cash.
6. Pay Total and Done
7. Select both options: "Send Email" and "Print".

Result:
Printed receipt: KO -> "Duplicated" label appears on the ticket.
Printed invoice: KO -> The invoice is not printed.
E-mail invoice: KO -> The invoice is not sent.
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2023-11-14 08:46LeyreNew Issue
2023-11-14 08:46LeyreAssigned To => Retail
2023-11-14 08:46LeyreOBNetwork customer => Gold
2023-11-14 08:46LeyreSupport ticket => 78815
2023-11-14 08:46LeyreTriggers an Emergency Pack => No
2023-12-06 05:21Rajesh_18Assigned ToRetail => Rajesh_18
2023-12-06 05:21Rajesh_18Statusnew => scheduled
2023-12-07 08:11marvintmReview Assigned To => marvintm
2023-12-07 08:11marvintmNote Added: 0157991
2023-12-07 08:11marvintmStatusscheduled => closed
2023-12-07 08:11marvintmResolutionopen => no change required

Notes
(0157991)
marvintm   
2023-12-07 08:11   
Several points:
- Regarding "Duplicated" label, this is happening because that is the behavior of the template they have for the completed receipt. They can avoid this by changing the template, if they don't want the label to be shown.
- Regarding invoice not being printed/email not being generated, apparently this is the expected behavior when adding payments to an already existing order/invoice. It is the same behavior as we have in pos2.

If still you believe this is not the correct behavior, it should be first discussed with Product Management, and then we should plan the change both in old POS and pos2.