Openbravo Issue Tracking System - POS2 |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0053894 | POS2 | POS | public | 2023-11-08 11:38 | 2024-01-30 06:44 |
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| Reporter | Lcazaux | |
| Assigned To | Retail | |
| Priority | normal | Severity | major | Reproducibility | always |
| Status | closed | Resolution | duplicate | |
| Platform | | OS | 5 | OS Version | |
| Product Version | | |
| Target Version | | Fixed in Version | | |
| Merge Request Status | |
| Review Assigned To | |
| OBNetwork customer | |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0053894: [SALES] [ISSUE INVOICE] It's possible to issue an invoice from Orders menu on POS after finalize a sale for Simp. Invoice config |
| Description | For the countries configured with a simplified invoice, it is possible to click on the option "issue invoice" from the Orders menu which does not make sense since an invoice is automatically edited for those POS configuration with a simplify invoice.
When we click on this button, and try to click again on 3 dots, then "issue invoice", the option is gray, not possible to invoice the ticket --> this is 100% correct.
And if we finalize the process (after re-opening the ticket via "issue invoice") it will just print a duplicata de simp invoice which is already possible with the option "print duplicata" so it is redundant and not necessary.
This option "Issue Invoice" should be also gray in the Order menu.
See video here https://drive.google.com/file/d/1OQ_u7OmuE_XVj4ia1TMgTGgAQDJpXB_u/view?usp=sharing [^] |
| Steps To Reproduce | - Go to livebuild in the Backoffice
- In channel touchpoint TYPE put your record with simplified invoice (see screenshot)
- Log into the POS2 and do a refresh
- Assigned a customer to the ticket and finalize a sale
- Click “Orders”
- Click on the 3 dots of the sale, you can select “Issue Invoice” --> WRONG BEHAVIOR
- Click on the ticket, the ticket is displayed
- Then click on the 3 dot, it’s not possible to select “Issue invoice” because it’s grayed out --> NORMAL BEHAVIOR
- Click again “Orders”
- Click on the 3 dots of the sale, it’s not possible to select “Issue invoice” anymore because it’s grayed out |
| Proposed Solution | "Issue Invoice" should be greyed in the menu Orders the same way that it is when going through the reopening of the ticket. |
| Additional Information | |
| Tags | FASH |
| Relationships | | duplicate of | defect | 0054266 | | closed | njimenez | Issue Ticket option not working in Orders window |
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| Attached Files |  2023-11-08_11h24_05.png (197,571) 2023-11-08 11:38
https://issues.openbravo.com/file_download.php?file_id=19140&type=bug
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| Issue History |
| Date Modified | Username | Field | Change |
| 2023-11-08 11:38 | Lcazaux | New Issue | |
| 2023-11-08 11:38 | Lcazaux | Assigned To | => Retail |
| 2023-11-08 11:38 | Lcazaux | File Added: 2023-11-08_11h24_05.png | |
| 2023-11-08 11:38 | Lcazaux | Triggers an Emergency Pack | => No |
| 2023-11-08 11:38 | Lcazaux | Tag Attached: FASH | |
| 2024-01-30 06:39 | Rajesh_18 | Relationship added | duplicate of 0054266 |
| 2024-01-30 06:44 | Rajesh_18 | Note Added: 0159902 | |
| 2024-01-30 06:44 | Rajesh_18 | Status | new => closed |
| 2024-01-30 06:44 | Rajesh_18 | Resolution | open => duplicate |