0053771: [23Q4] Reconnection Failure After Timeout in Offline Mode

Openbravo Issue Tracking System - POS2

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Category

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Date Submitted

Last Update

0053771

POS2

POS

public

2023-10-26 13:12

2023-11-03 14:16

Reporter

andre_montenegro

Assigned To

SABARINATH P

Priority

normal

Severity

minor

Reproducibility

always

Status

closed

Resolution

duplicate

Platform

OS Version

Product Version

Target Version

Fixed in Version

Merge Request Status

Review Assigned To

marvintm

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0053771: [23Q4] Reconnection Failure After Timeout in Offline Mode

Description

When the terminal goes offline and the first automatic reconnection attempt is triggered (after 30 seconds of the terminal being offline), and the countdown for the second attempt has started, if the internet connection is restored during this time, the 90-second countdown will continue. However, once the timeout is reached, the connection will not be reestablished.

Steps To Reproduce

- Login POS2 (livebuilds)
- Remove the network connection (from dev tools for example)
- POS2 will switch to offline mode after a time (to speed up this step, click "Vallblanca" user name and then "Profile")
- Terminal icon will turn red once we are in offline mode
- Click on the "Terminal" icon and observe the countdown. Wait until the retry is completed, the reconnection fails, and the countdown is reset to 165 seconds.
- Wait until there are 90 seconds or less remaining & Reestablish the network connection (from dev tools for example)
- Wait until retry is completed & Observe the behavior: Terminal connection is no restored, instead the counter resets for another retry.

NOTE: If situation is kept, next attempt to reconnect will be successful.

Proposed Solution

Additional Information