Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0053704POS2POSpublic2023-10-18 15:442023-11-08 12:50
Reporterxabier_egues 
Assigned Toxabier_egues 
PrioritynormalSeverityminorReproducibilitysometimes
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0053704: close store popup shows when doing a cashup with other tills open
Descriptionwhen doing a cashup with other tills open in the store, a popup shows saying that all other tills are closed and allows to close the store. If we close the store it forcefully closes every other session.
Steps To Reproducein one till, log in as vallblanca and leave it open.

in another till log in as vallblanca and click on the menu button

click the till submenu button

click the close till button

in the 'cashup step 1 of 3' click the 'next' button

in the 'cashup step 2 of 3' click the 'next' button

in the 'cashup step 3 of 3' click the 'next' button

then, a popup will appear saying "The Cash Up process was completed successfully and this was the last till left opened. Do you want to close the store?" even though there is another open till (should not happen)

click the 'yes' button in the popup

you will see another popup saying that the store has been closed correctly

click the 'ok' button in the popup

in the till we previously let open there should be a popup saying 'unrecoverable session' and the till should be offline

verify that the first till we opened is now not working
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng errorUnrecoverableSession1.png (168,279) 2023-10-19 17:03
https://issues.openbravo.com/file_download.php?file_id=19076&type=bug
png

png errorUnrecoveraableSession2.png (115,779) 2023-10-19 17:04
https://issues.openbravo.com/file_download.php?file_id=19077&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2023-10-18 15:44xabier_eguesNew Issue
2023-10-18 15:44xabier_eguesAssigned To => Retail
2023-10-18 15:44xabier_eguesTriggers an Emergency Pack => No
2023-10-18 15:45xabier_eguesDescription Updatedbug_revision_view_page.php?rev_id=26991#r26991
2023-10-18 16:01plujanAssigned ToRetail => lorenzofidalgo
2023-10-18 16:02plujanNote Added: 0156014
2023-10-19 17:03xabier_eguesFile Added: errorUnrecoverableSession1.png
2023-10-19 17:04xabier_eguesFile Added: errorUnrecoveraableSession2.png
2023-10-19 17:49xabier_eguesSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=27012#r27012
2023-11-08 12:27xabier_eguesNote Edited: 0156014bug_revision_view_page.php?bugnote_id=0156014#r27103
2023-11-08 12:28xabier_eguesReproducibilityhave not tried => sometimes
2023-11-08 12:32xabier_eguesNote Added: 0156917
2023-11-08 12:50lorenzofidalgoAssigned Tolorenzofidalgo => xabier_egues

Notes
(0156014)
plujan   
2023-10-18 16:02   
(edited on: 2023-11-08 12:27)
Assigned within QA team to double check the environment setup
(0156917)
xabier_egues   
2023-11-08 12:32   
issue disappeared after an install.source, but it is unclear if this solved some installation error or if it simply resetted the actions performed during the QA cycle and the error can still be reproduced given the right circumstances