Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0052792POS2POSpublic2023-06-20 12:482024-06-19 15:13
Reporternicolasuriz 
Assigned ToRetail 
PriorityhighSeveritymajorReproducibilityalways
StatusscheduledResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0052792: When a Verified Return reason it is added, it is not displayed at lines level even though it was selected.
DescriptionWhen adding a verified Return Reason :

The reason that is selected by the user is not displayed below the product name in the ticket.
Whereas, When a line is returned directly in the line of the ticket the reason is displayed
Steps To ReproduceJira associated with a video in livebuilds included:
https://openbravo.atlassian.net/browse/GIFI-200 [^]
https://drive.google.com/file/d/1Kvrk3XKZMkbmmtzFYLSj_nsuliVGb8As/view [^]

1.For the Role “vallblanca store” : SETUP the user action “Verifed Return Ticket” to have a reason to set (with an approval)
2.Fill at least one reason for the user action ““Verifed Return Ticket””
3.Create a “verified return” and set a reason
4.The reason is not displayed below the name of the product
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2023-06-20 12:48nicolasurizNew Issue
2023-06-20 12:48nicolasurizAssigned To => Retail
2023-06-20 12:48nicolasurizTriggers an Emergency Pack => No
2023-06-20 12:49nicolasurizSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=26292#r26292
2023-06-28 12:17sreehariAssigned ToRetail => sreehari
2023-06-28 13:03sreehariStatusnew => scheduled
2023-06-28 14:24kchoperenaSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=26368#r26368
2023-06-28 16:03marvintmNote Added: 0151760
2023-06-28 16:03marvintmTypedefect => feature request
2024-06-19 15:13sreehariAssigned Tosreehari => Retail

Notes
(0151760)
marvintm   
2023-06-28 16:03   
Reasons in React currently do not work like this. It is a generic feature which can be used for all user actions, which is nice, but due to that, we would have problems showing them in the Order component, as they could be associated with many different actions.

A feature request should be raised to Product Management and discussed with platform team. Maybe a possible approach would be to be able to programmatically "flag" specific user actions, so that if reasons are provided for them, they are shown in the order component.