Openbravo Issue Tracking System - Openbravo Localizations
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0052643Openbravo LocalizationsLocalization Italypublic2023-06-01 16:552023-06-21 09:12
Reporterwicherr 
Assigned Tofermin_gascon 
PriorityhighSeveritymajorReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Regression date
Regression introduced by commit
Regression level
Support ticket
OBNetwork customer
Regression introduced in release
Summary0052643: [RT Printer] Error trying to make a duplicate of an invoice
DescriptionWhen trying do print a duplicata of a full invoice, we have an error code = 16 and the fiscal department is missing in what is sent to rt printer.


line: Object.sendFiscalDocument (https://norauto-dev.services.openbravo.com/openbravo/web/js/gen/6d0410342e54b902e1e06dc56c27b673.js:217369:8 [^]) (*)
6d0410342e54b902e1e06dc56c27b673.js:356 Fiscalization Error : <?xml version="1.0" encoding="utf-8"?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"> [^]
<soapenv:Body>
<response success="false" code="PRINTER ERROR" status="16">
    <addInfo>
        <elementList>lastCommand,printerStatus</elementList>
        <lastCommand>80</lastCommand>
        <printerStatus>00180</printerStatus>
    </addInfo>
</response>
</soapenv:Body>
</soapenv:Envelope>
; line: Object.sendFiscalDocument (https://norauto-dev.services.openbravo.com/openbravo/web/js/gen/6d0410342e54b902e1e06dc56c27b673.js:217396:12 [^]) (*)
OB.Console.error @ 6d0410342e54b902e1e06dc56c27b673.js:356
6d0410342e54b902e1e06dc56c27b673.js:340 Fiscalization body : <?xml version="1.0" encoding="utf-8"?>
<!--
************************************************************************************
* Copyright (C) 2022 Openbravo S.L.U.
* Licensed under the Openbravo Commercial License version 1.0
* You may obtain a copy of the License at http://www.openbravo.com/legal/obcl.html [^]
* or in the legal folder of this module distribution.
************************************************************************************
-->
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"> [^]
  <s:Body>
    <printerFiscalDocument>
    
    
          <printRecMessage message="DUPLICATO" messageType="6" index="1" font="1" />
      
      <printRecMessage message="SNC SP SOLUZIONI PUBBLIC" messageType="6" index="2" font="1" />
      <printRecMessage message="P.I. " messageType="6" index="2" font="1" />
      <printRecMessage message="VIA LOMBARDORE 218 , " messageType="6" index="3" font="1" />
      <printRecMessage message="10040" messageType="6" index="4" font="1" />
      <printRecMessage message="FATTURA N. NORIT0416P57I0000001" messageType="6" index="5" font="1" />

      <beginFiscalDocument operator="1" documentType="directInvoice" documentNumber="1"/>
        
          <printRecItem
            operator="1"
            justification="1"
            description=" CL C/BATTERIA VIAGGIO USB"
            quantity="1"
            unitPrice="14,95"
            department="undefined" />
          
          <printRecItemAdjustment
            operator="1"
            justification="1"
            adjustmentType="0"
            description="8-ERRORE SU PREVENTIVO - %"
            amount="14,94" />
          
      <printRecTotal
        description="Contanti EUR"
        payment="0,01"
        paymentType="0"
        index="0"
        justification="2" />
      

      <displayText data=" Totale. 0.01 Grazie. " />
    <endFiscalDocument operator="1" />
    
    </printerFiscalDocument>
  </s:Body>
</s:Envelope>
; line: Object.sendFiscalDocument (https://norauto-dev.services.openbravo.com/openbravo/web/js/gen/6d0410342e54b902e1e06dc56c27b673.js:217397:12 [^]) (*)
Steps To ReproduceStep to reproduce :

- On webPOS, create an invoice
- Re-open the invoice
- Try to print a duplicata

(Reproduceable easily loading the invoice NORIT0416P57-0000001 on Norauto DEV environment)
Proposed Solution
Additional Information
TagsNOR
Relationships
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2023-06-01 16:55wicherrNew Issue
2023-06-01 16:55wicherrAssigned To => psanjuan
2023-06-01 16:55wicherrTag Attached: NOR
2023-06-02 11:37psanjuanAssigned Topsanjuan => fermin_gascon
2023-06-13 14:54psanjuanNote Added: 0151111
2023-06-13 15:01psanjuanNote Edited: 0151111bug_revision_view_page.php?bugnote_id=0151111#r26255
2023-06-13 16:41psanjuanNote Added: 0151119
2023-06-21 09:12adrianromeroStatusnew => scheduled
2023-06-21 09:12adrianromeroStatusscheduled => resolved
2023-06-21 09:12adrianromeroResolutionopen => fixed
2023-06-21 09:12adrianromeroNote Added: 0151423
2023-06-21 09:12adrianromeroStatusresolved => closed

Notes
(0151111)
psanjuan   
2023-06-13 14:54   
(edited on: 2023-06-13 15:01)
Propose solution updated:
1.- it is going to be controlled that it is not possible to reprint a Direct Invoice from the RT-Printer, as that option is not allowed by the RT-printer.
As a consequence of that we will remove some custom code that was implement which sent while reprinting the sales transaction to the RT-Printer once more. That is wrong, as the reprint of a sales transaction should not imply to fiscalize that transaction once more, even if talking about a Non Fiscal document.
2.- it is going to be defined how to reprint a full invoice in pdf format by using a different printer, as that is what we think is what required by the final customer.
(0151119)
psanjuan   
2023-06-13 16:41   
See JiRA related
https://openbravo.atlassian.net/browse/RM-6703 [^]
(0151423)
adrianromero   
2023-06-21 09:12   
Delivered in environments

https://gitlab.com/openbravo/customers/NOR/org.openbravo.retail.rtprinter/-/merge_requests/47 [^]
https://gitlab.com/openbravo/customers/NOR/com.openbravo.norauto.customizations/-/merge_requests/452 [^]