Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0052252POS2POSpublic2023-04-26 12:162023-10-13 07:08
ReporterMarkel_Iruretagoyena 
Assigned ToSABARINATH P 
PrioritynormalSeverityminorReproducibilityalways
StatusclosedResolutionunable to reproduce 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Tomarvintm
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0052252: [23Q2] If the pager code is long enough, the "Use Coupon" & "Retry Pager" buttons disappear
DescriptionAfter the ticket payment the touch point will do a web service request (if you configure the option in the backoffice) to the pager server. If the request fails, the user is given the option to print a coupon instead or retry the pager via a pop-up.

The problem is that if you use a really long pager code, the pop up will appear if the request fails but there is no option to print a coupon or retry the pager. The buttons are "invisible
Steps To ReproducePrerequisites:
- Login in the backoffice
- Go to the "Organization" window and select "Vall Blanca Store" record
- From the subtab "Delivery Control" 2 records will appear, Coupon and Pager.
- select "Pager" and in the "Webservice URL" field put any url like localhost just to be sure that the request will fail

Steps:
- Login in POS as vallblanca
- Click "Ski" Category
- Add "Carbonio Helmet" to the order
- Select any "Waiting time" you want and click "Next"
- Write with your keyboard a really long code. Important not to include numbers in the code
- Click on "Validate and Continue"
- Tap on "Pay" button, then "Done"

A pop-up will appear with the title "Choose Coupon or Pager", but because the pager code is too long, there is no option to choose
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
related to defect 0052237 new Retail [23Q2] Typing the pager code with the keyboard you can type any character you want and there is no code length limit 
Attached Filespng incorrect_pupup_behaviour.png (96,771) 2023-04-26 12:16
https://issues.openbravo.com/file_download.php?file_id=18435&type=bug
png

png correct_behaviour.png (60,878) 2023-04-26 12:17
https://issues.openbravo.com/file_download.php?file_id=18436&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2023-04-26 12:16Markel_IruretagoyenaNew Issue
2023-04-26 12:16Markel_IruretagoyenaAssigned To => Retail
2023-04-26 12:16Markel_IruretagoyenaFile Added: incorrect_pupup_behaviour.png
2023-04-26 12:16Markel_IruretagoyenaTriggers an Emergency Pack => No
2023-04-26 12:17Markel_IruretagoyenaFile Added: correct_behaviour.png
2023-04-26 12:18Markel_IruretagoyenaRelationship addedrelated to 0052237
2023-10-12 15:29SABARINATH PAssigned ToRetail => SABARINATH P
2023-10-13 07:08marvintmReview Assigned To => marvintm
2023-10-13 07:08marvintmNote Added: 0155820
2023-10-13 07:08marvintmStatusnew => closed
2023-10-13 07:08marvintmResolutionopen => unable to reproduce

Notes
(0155820)
marvintm   
2023-10-13 07:08   
We haven't been able to reproduce this issue in the latest release, even with very long codes, the buttons are still there.