Openbravo Issue Tracking System - Retail Modules |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0051876 | Retail Modules | Web POS | public | 2023-03-15 21:08 | 2023-04-03 06:58 |
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| Reporter | sofidossant | |
| Assigned To | ranjith_qualiantech_com | |
| Priority | high | Severity | major | Reproducibility | always |
| Status | closed | Resolution | fixed | |
| Platform | | OS | 5 | OS Version | |
| Product Version | RR20Q3.1 | |
| Target Version | | Fixed in Version | | |
| Merge Request Status | approved |
| Review Assigned To | |
| OBNetwork customer | Gold |
| Support ticket | 60570 |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0051876: Error when using Coupons and sending by Email |
| Description | When I use a coupon, on 2 tickets, I finish one and then try to finish the other, we see the email popup, and the popup where it tells us that the coupon has been used, but when I exit, the screen frizes. |
| Steps To Reproduce | Step to reproduce :
1 - Create new coupon
2 - Scan an article, scan coupon then pay ticket with any method payment
3 - Click in "New receipt" button, scan an article, scan the same coupon then pay ticket with any method payment then finalize ticket
4 - Remain the first ticket (step 2), finalize ticket, you have message popup "The following coupons have already been used", click on button "Remove coupon from ticket" then choose sending method (mail or print)
5 - WebPOS freezes in grey screen |
| Proposed Solution | The problem is that both controls use the pre order save hook.
In version 22q1 of send email, this was changed, and the hook was removed.
In this commit:
https://gitlab.com/openbravo/devel/pmods/org.openbravo.retail.sendemail/-/commit/759baf7b0701f96e697371900ec206d2dc5bc098 [^]
We could make a backport. |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | |
| Attached Files | |
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| Issue History |
| Date Modified | Username | Field | Change |
| 2023-03-15 21:08 | sofidossant | New Issue | |
| 2023-03-15 21:08 | sofidossant | Assigned To | => Triage Platform Conn |
| 2023-03-15 21:08 | sofidossant | OBNetwork customer | => Gold |
| 2023-03-15 21:08 | sofidossant | Support ticket | => 60570 |
| 2023-03-15 21:08 | sofidossant | Triggers an Emergency Pack | => No |
| 2023-03-20 09:38 | marvintm | Assigned To | Triage Platform Conn => Retail |
| 2023-03-20 09:38 | marvintm | Category | Web POS Hardware Manager => Web POS |
| 2023-03-27 08:13 | ranjith_qualiantech_com | Assigned To | Retail => ranjith_qualiantech_com |
| 2023-03-27 08:13 | ranjith_qualiantech_com | Status | new => scheduled |
| 2023-03-27 16:36 | ranjith_qualiantech_com | Note Added: 0147993 | |
| 2023-03-27 16:36 | ranjith_qualiantech_com | Status | scheduled => closed |
| 2023-03-27 16:36 | ranjith_qualiantech_com | Resolution | open => no change required |
| 2023-03-29 20:59 | sofidossant | Note Added: 0148075 | |
| 2023-03-29 21:00 | sofidossant | Status | closed => new |
| 2023-03-30 07:10 | ranjith_qualiantech_com | Status | new => scheduled |
| 2023-03-30 15:22 | ranjith_qualiantech_com | Note Added: 0148121 | |
| 2023-03-31 12:44 | hgbot | Merge Request Status | => open |
| 2023-03-31 12:44 | hgbot | Note Added: 0148157 | |
| 2023-04-03 06:58 | hgbot | Merge Request Status | open => approved |
| 2023-04-03 06:58 | hgbot | Note Added: 0148173 | |
| 2023-04-03 06:58 | hgbot | Resolution | no change required => fixed |
| 2023-04-03 06:58 | hgbot | Status | scheduled => closed |
| 2023-04-03 06:58 | hgbot | Note Added: 0148174 | |
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Notes |
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With the patch the WebPOS freezes in grey screen
1 - Create new coupon
2 - Scan an article, scan coupon then pay ticket with any method payment
3 - Click in "New receipt" button, scan an article, scan the same coupon then pay ticket with any method payment then finalize ticket
4 - Remain the first ticket (step 2), finalize ticket, you have message popup "The following coupons have already been used",
by mistake I click outside the windows instead of :
click on button "Remove coupon from ticket"
5 - then choose sending method (mail or print)
6 - after that the WebPOS freezes in grey screen
Then I made the same test and at Step 4
- I Clicked on the button "Remove coupon from ticket "
- then print
the Webpos freezes in grey screen |
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Steps to reproduce in livebuilds
Backoffice
1) Create price adjustment discount and add coupon code (with expire after 1 use)
POS
1) Add product, Apply coupon code (Do not complete it)
2) Create new receipt, Add product, Apply same coupon code, complete it
3) Select receipt from step 1
4) Complete the receipt
5) Popup will be shown. (Coupon can't be used)
If user click "Remove coupon from ticket", receipt scan should be shown. Since, receipt will be recalculated and gross will be changed due to removing coupons. |
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(0148157)
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hgbot
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2023-03-31 12:44
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(0148173)
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hgbot
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2023-04-03 06:58
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(0148174)
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hgbot
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2023-04-03 06:58
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