Openbravo Issue Tracking System - Openbravo Localizations
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IDProjectCategoryView StatusDate SubmittedLast Update
0051794Openbravo LocalizationsLocalization Italypublic2023-03-07 15:492023-04-20 16:28
Reporterucarrion 
Assigned Topsanjuan 
PriorityurgentSeveritymajorReproducibilityalways
StatusclosedResolutionno change required 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Regression date
Regression introduced by commit
Regression level
Support ticket
OBNetwork customerGold
Regression introduced in release
Summary0051794: The till drawer does not work in case the RTP is used
DescriptionEven if the configuration regarding the payment method is ready and the hardware URL is properly set at touchpoint level, in case the RTPrinter is enabled to work in a terminal the drawer is not responding according to the configuration.

On the other hand, if the RTPrinter is disabled, the till drawer is working as expected.
Steps To Reproduce-Run a HWM.
-Login an Italian terminal with the RTP enabled.
-Do a sale paid in a payment method set as 'Cash', a cash management action or a cashup/open till operation.
-Check that the drawer is not responding when it should.
-Go to the backoffice, search for the terminal you are using.
-Open the record and scroll down until the fiscal parameters.
-Uncheck the 'Fiscal' checkbox.
-Refresh the data on your till.
-Repeat the step 3 above.
-Check that the drawer is responding now as it should.
Proposed SolutionThe Hardware URL set at touchpoint level is normally 'http://localhost:8090/printer'. [^] Even if the printer in the HWM is not relevant as the documents are issued directly by the RTP, the drawer should always respond to any call.
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2023-03-07 15:49ucarrionNew Issue
2023-03-07 15:49ucarrionAssigned To => psanjuan
2023-03-07 15:49ucarrionOBNetwork customer => Gold
2023-03-13 14:31aferrazAssigned Topsanjuan => fermin_gascon
2023-03-16 11:45psanjuanNote Added: 0147596
2023-03-16 11:45psanjuanTypedefect => feature request
2023-03-16 11:51psanjuanNote Edited: 0147596bug_revision_view_page.php?bugnote_id=0147596#r25710
2023-04-20 16:27ucarrionNote Added: 0148655
2023-04-20 16:27ucarrionAssigned Tofermin_gascon => psanjuan
2023-04-20 16:28ucarrionStatusnew => closed
2023-04-20 16:28ucarrionResolutionopen => no change required

Notes
(0147596)
psanjuan   
2023-03-16 11:45   
(edited on: 2023-03-16 11:51)
Issue changed to Feature Request because this is not a bug. It has not been included from the very beginning the management of a drawer in the RT-Printer integration. RT-Printer integration is the integration between the RT-Printer and the Web POS, just that.
We need to understand first if the RT-Printer has a rj7 port to plug the drawer, or not.
(0148655)
ucarrion   
2023-04-20 16:27   
This issue has been handled in Jira https://openbravo.atlassian.net/browse/RM-5721 [^]
Already corrected.