Openbravo Issue Tracking System - POS2 |
| View Issue Details |
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| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0051022 | POS2 | POS | public | 2022-11-28 16:27 | 2023-02-10 02:23 |
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| Reporter | charlotte_vasseur | |
| Assigned To | andrea_lopez | |
| Priority | normal | Severity | major | Reproducibility | always |
| Status | closed | Resolution | fixed | |
| Platform | | OS | 5 | OS Version | |
| Product Version | | |
| Target Version | | Fixed in Version | | |
| Merge Request Status | |
| Review Assigned To | |
| OBNetwork customer | |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
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| Summary | 0051022: 'Print/email duplicate' button grayed out in 3 dots options if 'Print bill' = No |
| Description | 'Print/email duplicate' button is grayed out if user action 'Print bill' is set to No
However, if we open the order, the button is active |
| Steps To Reproduce | Go to Openbravo backoffice
Go to 'Role' window
Select the role of your user
Go to 'User action access' subtab
Define 'Print bill' = No
(see Role Print bill No.png)
Log in into POS2
Make a sale, pay and finalize it
Go to 'Orders' menu
Click on the sale
=> 'Print/Email Duplicate' button is active (OK - see Order open duplicate active.png)
Close the order
Go back to 'Orders' menu
On the line of the order, click on the 3 dots button on the right
=> 'Print/Email Duplicate' is grayed out (KO)
The option should be active
(see 3 dots menu duplicate grayed.png) |
| Proposed Solution | |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | |
| Attached Files |  Role Print bill No.png (170,306) 2022-11-28 16:27
https://issues.openbravo.com/file_download.php?file_id=17884&type=bug
Order open duplicate active.png (121,768) 2022-11-28 16:27
https://issues.openbravo.com/file_download.php?file_id=17885&type=bug
3 dots menu duplicate grayed.png (173,860) 2022-11-28 16:27
https://issues.openbravo.com/file_download.php?file_id=17886&type=bug
3 dots menu duplicate grayed 310123.png (150,196) 2023-01-31 17:14
https://issues.openbravo.com/file_download.php?file_id=18085&type=bug
2023-02-02_10-50.png (205,638) 2023-02-02 10:58
https://issues.openbravo.com/file_download.php?file_id=18094&type=bug
2023-02-02_10-50_1.png (126,940) 2023-02-02 10:58
https://issues.openbravo.com/file_download.php?file_id=18095&type=bug
2023-02-02_10-55.png (100,760) 2023-02-02 10:58
https://issues.openbravo.com/file_download.php?file_id=18096&type=bug
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| Issue History |
| Date Modified | Username | Field | Change |
| 2022-11-28 16:27 | charlotte_vasseur | New Issue | |
| 2022-11-28 16:27 | charlotte_vasseur | Assigned To | => Retail |
| 2022-11-28 16:27 | charlotte_vasseur | File Added: Role Print bill No.png | |
| 2022-11-28 16:27 | charlotte_vasseur | Triggers an Emergency Pack | => No |
| 2022-11-28 16:27 | charlotte_vasseur | File Added: Order open duplicate active.png | |
| 2022-11-28 16:27 | charlotte_vasseur | File Added: 3 dots menu duplicate grayed.png | |
| 2022-12-28 23:48 | rafaroda | Severity | minor => major |
| 2023-01-26 11:01 | mtaal | Assigned To | Retail => andrea_lopez |
| 2023-01-30 16:42 | andrea_lopez | Note Added: 0146042 | |
| 2023-01-30 16:43 | andrea_lopez | Status | new => feedback |
| 2023-01-31 17:14 | charlotte_vasseur | Note Added: 0146104 | |
| 2023-01-31 17:14 | charlotte_vasseur | File Added: 3 dots menu duplicate grayed 310123.png | |
| 2023-02-02 10:51 | andrea_lopez | File Added: 2023-02-02_10-50_1.png | |
| 2023-02-02 10:51 | andrea_lopez | File Deleted: 2023-02-02_10-50_1.png | |
| 2023-02-02 10:58 | andrea_lopez | Note Added: 0146159 | |
| 2023-02-02 10:58 | andrea_lopez | File Added: 2023-02-02_10-50.png | |
| 2023-02-02 10:58 | andrea_lopez | File Added: 2023-02-02_10-50_1.png | |
| 2023-02-02 10:58 | andrea_lopez | File Added: 2023-02-02_10-55.png | |
| 2023-02-02 11:59 | charlotte_vasseur | Note Added: 0146163 | |
| 2023-02-03 11:13 | hgbot | Note Added: 0146259 | |
| 2023-02-10 02:21 | hgbot | Note Added: 0146342 | |
| 2023-02-10 02:22 | mtaal | Status | feedback => scheduled |
| 2023-02-10 02:22 | mtaal | Status | scheduled => resolved |
| 2023-02-10 02:22 | mtaal | Resolution | open => fixed |
| 2023-02-10 02:23 | mtaal | Status | resolved => closed |
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Notes |
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Is this issue still happening? I am trying to reproduce it in local but it seems to be working correctly |
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Hello
Yes, for me the issue is still happening
See new file 3 dots menu duplicate grayed 310123.png |
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Hello,
I'm trying to reproduce it in retail but still haven't been able to (See files: 2023-02-02_10-50_1.png and 2023-02-02_10-50.png). Could you please confirm that the Touchpoint type from the terminal used is markes ad "Deliver Receipt Options" (Window Channel-Touchpoint Type, see image 2023-02-02_10-55.png) |
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(0146259)
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hgbot
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2023-02-03 11:13
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(0146342)
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hgbot
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2023-02-10 02:21
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