0050310: Payment Methods for Refunds: changes in payments/lines not controlled correctly

Openbravo Issue Tracking System - Retail Modules

View Issue Details

Project

Category

View Status

Date Submitted

Last Update

0050310

Retail Modules

Web POS

public

2022-09-22 10:53

2022-10-05 10:48

Reporter

aaroncalero

Assigned To

igor_trebol

Priority

high

Severity

major

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

Target Version

Fixed in Version

RR23Q1

Merge Request Status

approved

Review Assigned To

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0050310: Payment Methods for Refunds: changes in payments/lines not controlled correctly

Description

There are some situations where the PM for refunds validation is triggered incorrectly, or it is not triggered when it should.
Both situations involve playing around with verified returns and blind returns lines and adding/removing payments.

Steps To Reproduce

Preparation:
Log in backoffice, go to the Channel - Touchpoint Type window and configure the Payment Method for Refunds functionality:
* Add Cash as the PM for Refund for Cash

Log in Webpos and create a ticket with a single product and paid totally in Cash.

Case 1) Validation applied incorrectly:
* Go to menu > Verified returns and return the ticket created previously.
* Remove the VR line
* Add a negative line (blind return) of the same product used previously
* Try to complete the payment with Card
=> Validation is still applied and Card payment is refused, despite being a blind return ticket

Case 2) Validation skipped
* Create an empty ticket and add a negative line (blind return) of the same product used previously
* Add a negative payment in Card but do not complete the ticket
* Remove the blind return line
* Go to menu > Verified returns and return the ticket created previously.
=> Verify that the payment added in Card is still present (which should not be possible because only Cash is allowed) and that it is possible to complete the return process by clicking on Done.

Proposed Solution

Additional Information