Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0050155POS2POSpublic2022-09-05 11:542022-09-12 13:22
ReporterXABIER_AGUADO 
Assigned Toigor_trebol 
PrioritynormalSeveritymajorReproducibilityalways
StatusclosedResolutionunable to reproduce 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Toaferraz
OBNetwork customerGold
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0050155: Set the credit note template that will be used for sending emails is KO
DescriptionFor credit notes, when changing the standard template for the client one, we get an error message stating that 'Error generating the required template to deliver the document' altough the printed version works OK.
Steps To ReproduceOn backoffice, 'Organization' window configure the field 'Credit Note Template for email' for a template different than the default
On POS, refresh masterdata and proceed to print and sell a Credit note
An error shows up: 'Error generating the required template to deliver the document'
Proposed Solution
Additional Information
TagsFASH
Relationships
related to defect 0050109 closed ranjith_qualiantech_com Retail Modules The Clients template is printed but the Standard template is sent by email. 
related to defect 0050082 closed ranjith_qualiantech_com Retail Modules Error while printing credit notes on POS2 
related to defect 0050083 closed ranjith_qualiantech_com Retail Modules The credit notes default template is not being printed on POS2 
Attached Filespng Screenshot_18.png (13,719) 2022-09-05 11:54
https://issues.openbravo.com/file_download.php?file_id=17477&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2022-09-05 11:54XABIER_AGUADONew Issue
2022-09-05 11:54XABIER_AGUADOAssigned To => Retail
2022-09-05 11:54XABIER_AGUADOFile Added: Screenshot_18.png
2022-09-05 11:54XABIER_AGUADOOBNetwork customer => Gold
2022-09-05 11:54XABIER_AGUADOTriggers an Emergency Pack => No
2022-09-05 11:54XABIER_AGUADOTag Attached: FASH
2022-09-05 12:20rafarodaSeveritymajor => critical
2022-09-05 12:20rafarodaSummarySet the gift cards template that will be used for sending emails wqorks KO => Set the gift cards template that will be used for sending emails is KO
2022-09-05 12:27rafarodaSummarySet the gift cards template that will be used for sending emails is KO => Set the creadit note template that will be used for sending emails is KO
2022-09-05 12:28rafarodaSummarySet the creadit note template that will be used for sending emails is KO => Set the credit note template that will be used for sending emails is KO
2022-09-05 12:32rafarodaRelationship addedrelated to 0050082
2022-09-05 12:33rafarodaRelationship addedrelated to 0050083
2022-09-05 12:34rafarodaRelationship addedrelated to 0050109
2022-09-07 11:24aferrazAssigned ToRetail => igor_trebol
2022-09-07 12:42igor_trebolStatusnew => scheduled
2022-09-12 10:52aferrazSeveritycritical => major
2022-09-12 11:08aferrazProjectRetail Modules => POS2
2022-09-12 11:09aferrazCategoryWeb POS => POS
2022-09-12 13:22igor_trebolReview Assigned To => aferraz
2022-09-12 13:22igor_trebolNote Added: 0141022
2022-09-12 13:22igor_trebolStatusscheduled => closed
2022-09-12 13:22igor_trebolResolutionopen => unable to reproduce

Notes
(0141022)
igor_trebol   
2022-09-12 13:22   
When trying to reproduce, the same error only appeared when generated a new .xml file and did not compile it (the server was not yet serving the new file), but as soon as I compiled it again (ant smartbuild) the error disappeared and the new template was used to send an email.