Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0049953POS2POSpublic2022-08-04 12:392022-08-05 11:52
Reporterlorenzofidalgo 
Assigned ToRetail 
PrioritynormalSeverityminorReproducibilityalways
StatusnewResolutionopen 
PlatformOS5OS Version
Product Versionmain 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0049953: [Product Search] Product Characteristics that are configured as "folders" are shown as a dropdown even if containing no items
DescriptionProduct Characteristics can be configured as "parents" of other more specific characteristics. Even in the case these "parents" have no children, a dropdown is also show. It has no sense if no records can be shown there, which is a UX mistake.
Steps To Reproduce0-Login POS2 as vallblanca.
1-In the product search input field, write b letter. A filtering will be done after 1 second.
2-In the Available Filters section, click "Color" filter. A popup will be shown.
3-Check Laguna record is shown there and there is an arrow marking that record as parent of some other more specific characteristics.
4-Click that arrow at the left of "Laguna". DEFECT: No records are shown there. In the case that Laguna record has no children, that arrow must not be shown since it is deceiving the POS2 user.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng 1.png (30,207) 2022-08-04 12:39
https://issues.openbravo.com/file_download.php?file_id=17380&type=bug
png

png 2.png (31,590) 2022-08-04 12:39
https://issues.openbravo.com/file_download.php?file_id=17381&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2022-08-04 12:39lorenzofidalgoNew Issue
2022-08-04 12:39lorenzofidalgoAssigned To => Retail
2022-08-04 12:39lorenzofidalgoFile Added: 1.png
2022-08-04 12:39lorenzofidalgoTriggers an Emergency Pack => No
2022-08-04 12:39lorenzofidalgoFile Added: 2.png
2022-08-05 10:40AugustoMauchNote Added: 0139917
2022-08-05 10:40AugustoMauchStatusnew => feedback
2022-08-05 11:52lorenzofidalgoNote Added: 0139919
2022-08-05 11:52lorenzofidalgoStatusfeedback => new

Notes
(0139917)
AugustoMauch   
2022-08-05 10:40   
Lorenzo, can you check with our UX team what should be the expected behaviour? Right now we use the "folder" look for all values that are configured as summary level
(0139919)
lorenzofidalgo   
2022-08-05 11:52   
After talking with UX team, there is still some related doubts and many different opinions inside de industry. BUT must be considered that "the best UI is the one that needs the least amount of explanation and avoid unnecessary clicks."

https://ux.stackexchange.com/questions/80006/should-you-allow-users-to-expand-empty-folders-in-a-treeview [^]