Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0048901Retail ModulesWeb POSpublic2022-03-25 14:092022-04-05 10:05
Reportermalsasua 
Assigned ToRetail 
PriorityurgentSeveritymajorReproducibilityalways
StatusfeedbackResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0048901: Allow skip the check of Max Time Work in Offline
Descriptionwhen the preference:
Web POS Maximum time which the terminal can be offline
is configured, when the time is reached, a popup is displayed locking the terminal.

Im asking to create an Approval to allow skip this lock
Steps To Reproduce. configure the preference:
Web POS Maximum time which the terminal can be offline
to 60 seconds
. do login in pos
. go to offline
. wait 60 seconds
. do logout
. do login
popup with error message is displayed:
Maximum offline time exceeded
(see attachment)
Proposed Solution- create an approval that allow a manager with an Admin rights to skip this check, so this preference is not taken into account, if offline.
- take into account that this approval will always happen when you are offline.
- save this information (name of the manager, date and time, and the store/terminal) in a specif table so it is possible to keep tracking of the actions that were taken when back online.
Additional Information
TagsNo tags attached.
Relationships
related to defect 0048908 closed ranjith_qualiantech_com Preference "Web POS Maximum time which the terminal can be offline" can not be configured per client 
Attached Filespng 1.png (1,020,390) 2022-03-25 14:09
https://issues.openbravo.com/file_download.php?file_id=16814&type=bug
Issue History
Date ModifiedUsernameFieldChange
2022-03-25 14:09malsasuaNew Issue
2022-03-25 14:09malsasuaAssigned To => Retail
2022-03-25 14:09malsasuaTriggers an Emergency Pack => No
2022-03-25 14:09malsasuaFile Added: 1.png
2022-04-01 12:02psanjuanProposed Solution updated
2022-04-01 12:06psanjuanNote Added: 0136250
2022-04-05 10:04psanjuanNote Added: 0136327
2022-04-05 10:05psanjuanRelationship addedrelated to 0048908
2022-04-05 10:05psanjuanNote Edited: 0136250bug_revision_view_page.php?bugnote_id=0136250#r23859
2022-04-05 10:05psanjuanStatusnew => feedback

Notes
(0136250)
psanjuan   
2022-04-01 12:06   
(edited on: 2022-04-05 10:05)
A Jira entry will be created to manage this after being reviewed with Retail team, if required.
(0136327)
psanjuan   
2022-04-05 10:04   
It is not possible to implement an approval process while being offline particularly in old releases, as Approvals require online connection unless the same action was already approved in online mode before.

Therefore, we don't have a clean way to implement this requirement, for versions such as 19Q3

Our recommendation would be to create temporary a preference to increase the limit to what would make them comfortable, therefore this issue will be closed.

On another hand: there is an issue related to support the configuration of this kind of preference by country/client. This last one is pending to be resolved. See issue related 48908