Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0048721POS2Restaurantspublic2022-03-04 12:002022-03-11 13:07
Reportermmohammad 
Assigned ToRetail 
PrioritynormalSeverityminorReproducibilityhave not tried
StatusnewResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0048721: [UX] jira 2735 Offline session expired : 3 error messages displayed
DescriptionIn the FS test environment, I log in a offline session. When the network works again, I click on the button reconnect . And then, there is a new modal on the screen with the same explanations. There is too much messages for only reconnecting session.
Steps To ReproduceStop network
Go to webpos and log in on offline mode
Restart network
Now, click on the icon Server and choose to reconnect.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng image-20220304-105303.png (462,297) 2022-03-04 12:00
https://issues.openbravo.com/file_download.php?file_id=16694&type=bug
png issue48721.png (149,756) 2022-03-11 10:31
https://issues.openbravo.com/file_download.php?file_id=16734&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2022-03-04 12:00mmohammadNew Issue
2022-03-04 12:00mmohammadAssigned To => Retail
2022-03-04 12:00mmohammadFile Added: image-20220304-105303.png
2022-03-04 12:00mmohammadTriggers an Emergency Pack => No
2022-03-09 10:58cbernerNote Added: 0135578
2022-03-09 11:00cbernerStatusnew => feedback
2022-03-09 14:33plujanNote Added: 0135592
2022-03-09 14:33plujanTypedefect => feature request
2022-03-09 14:33plujanSummaryjira 2735 Offline session expired : 3 error messages displayed => [UX] jira 2735 Offline session expired : 3 error messages displayed
2022-03-09 14:34plujanStatusfeedback => new
2022-03-11 10:31dbazFile Added: issue48721.png
2022-03-11 13:07dbazNote Added: 0135659

Notes
(0135578)
cberner   
2022-03-09 10:58   
I think all 3 of these messages are completely valid and should be kept as so.

1. Bottom left, is a warning notification informing the user that the application is now offline. This is the offline transition flow, which always informs the user when moving between offline and online. I think it makes sense to still have it.

2. Center dialog, is the popup informing the user, and should be his point of reference, telling that the session has expired and he has to choose between “Keep working without sync“ or relogging. This can’t be removed, in my opinion.

3. Server popover indicates why the server is down, and this message will be kept there if the user clicks on keep workings, so its important to keep it like so. It allows the user to know why the system is still offline after he chose the keep working without sync. I think it shouldn’t be removed either.
(0135592)
plujan   
2022-03-09 14:33   
I'm moving this issue to feature request so it can be reviewed by the UX team
(0135659)
dbaz   
2022-03-11 13:07   
Agree with the reporter. Only the "Session Expired" popup should be shown. There all the needed information (and possible actions to take) is contained