Openbravo Issue Tracking System - Retail Modules
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0048695Retail ModulesWeb POSpublic2022-03-01 11:322023-05-25 10:06
0048695: Error when removing GiftCertificate payment created by redeeming points
Error occurs when removing GiftCertificate payment, if GiftCertificate payment is created by redeeming the customer loyalty points.
1) Select Customer "Redeem Points Gold-Subscription" (Make sure points available to reddem)
2) Add Product
3) Click Pay Button
4) Click Redeem (It will create the gift certificate payment)
5) Try to remove the gift certificate payment. It will show the error ("Manual EARN Rule should be configured for the Loyalty Program for removing Gift Certificate Payment")
6) Try to remove the gift certificate payment. It will show the error ("There is some error while removing the payment") KO

Cause of this issue:
Revert gift certificate and Restore Points are 2 separate process defined in deletePayment hook.
when removing the gift certificate payment for first time, gift certificate is reverted in backoffice. But points are not restored are not restored in backoffice and POS, because ""Manual EARN Rule not configured".
Main Problem - Gift Certificate reverted in backoffice but present in POS.
No tags attached.
related to defect 0048516RR22Q1.1 closed ranjith_qualiantech_com It is not possible to redeem points while doing a purchase 
Issue History
2022-03-01 11:32ranjith_qualiantech_comNew Issue
2022-03-01 11:32ranjith_qualiantech_comAssigned To => Retail
2022-03-01 11:32ranjith_qualiantech_comTriggers an Emergency Pack => No
2022-03-01 11:40ranjith_qualiantech_comRelationship addedrelated to 0048516
2022-03-02 07:59ranjith_qualiantech_comSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=23705#r23705
2023-05-16 09:38ranjith_qualiantech_comAssigned ToRetail => ranjith_qualiantech_com
2023-05-16 09:38ranjith_qualiantech_comStatusnew => scheduled
2023-05-18 07:05hgbotNote Added: 0149907
2023-05-25 10:06guillermogilAssigned Toranjith_qualiantech_com => Retail
2023-05-25 10:06guillermogilTypedefect => design defect
2023-05-25 10:06hgbotNote Added: 0150272

2023-05-18 07:05   
Merge Request created: [^]
2023-05-25 10:06   
Merge request closed: [^]