0048695: Error when removing GiftCertificate payment created by redeeming points

Openbravo Issue Tracking System - Retail Modules

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Project

Category

View Status

Date Submitted

Last Update

0048695

Retail Modules

Web POS

public

2022-03-01 11:32

2023-05-25 10:06

Reporter

ranjith_qualiantech_com

Assigned To

Retail

Priority

normal

Severity

major

Reproducibility

always

Status

scheduled

Resolution

open

Platform

OS Version

Product Version

Target Version

Fixed in Version

Merge Request Status

Review Assigned To

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0048695: Error when removing GiftCertificate payment created by redeeming points

Description

Error occurs when removing GiftCertificate payment, if GiftCertificate payment is created by redeeming the customer loyalty points.

Steps To Reproduce

POS: STA-1
1) Select Customer "Redeem Points Gold-Subscription" (Make sure points available to reddem)
2) Add Product
3) Click Pay Button
4) Click Redeem (It will create the gift certificate payment)
5) Try to remove the gift certificate payment. It will show the error ("Manual EARN Rule should be configured for the Loyalty Program for removing Gift Certificate Payment")
6) Try to remove the gift certificate payment. It will show the error ("There is some error while removing the payment") KO

Cause of this issue:
Revert gift certificate and Restore Points are 2 separate process defined in deletePayment hook.
when removing the gift certificate payment for first time, gift certificate is reverted in backoffice. But points are not restored are not restored in backoffice and POS, because ""Manual EARN Rule not configured".
Main Problem - Gift Certificate reverted in backoffice but present in POS.

Proposed Solution

Additional Information