Openbravo Issue Tracking System - Openbravo ERP
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IDProjectCategoryView StatusDate SubmittedLast Update
0048678Openbravo ERP07. Sales managementpublic2022-02-25 15:142022-03-15 18:18
Reportersofidossant 
Assigned ToTriage Omni OMS 
PriorityhighSeveritymajorReproducibilityalways
StatusclosedResolutionno change required 
PlatformOS5OS Version
Product VersionPR21Q2.4 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Toaferraz
OBNetwork customer
Web browser
ModulesCore
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0048678: Accounting Error (Customer Prepayments)
DescriptionIf Payment is done before invoicing and order is returned from customer then system is not creating a correct entries in accounts. Customer Prepayments accounting entry is not getting cleared in this case.

ATTACHED VIDEO:
https://drive.google.com/file/d/1VdgsmmatLXwy_W_E04xAmWPds9Oc4rXb/view?usp=sharing [^]
Steps To ReproduceSteps to reproduce-
1. Book sales order
2. Add Payment
3. Create Shipment and Invoice
4. Post Sales Invoice
5. Create Return from customer for this booked order
6. Create Return Material Receipt
7. Create Credit
8. Unpost and delete financial account entry of sales invoice payment from Financial Account.
9. Reactivate Payment In, delete lines then add Both Sales Invoice and RMI payment. Post payment.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng Before.png (179,772) 2022-03-14 17:47
https://issues.openbravo.com/file_download.php?file_id=16752&type=bug
png

png After.png (186,744) 2022-03-14 17:47
https://issues.openbravo.com/file_download.php?file_id=16753&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2022-02-25 15:14sofidossantNew Issue
2022-02-25 15:14sofidossantAssigned To => Triage Finance
2022-02-25 15:14sofidossantModules => Core
2022-02-25 15:14sofidossantTriggers an Emergency Pack => No
2022-03-08 11:47sofidossantPrioritynormal => high
2022-03-08 11:47sofidossantSeverityminor => major
2022-03-14 17:46aferrazReview Assigned To => aferraz
2022-03-14 17:46aferrazNote Added: 0135701
2022-03-14 17:46aferrazStatusnew => closed
2022-03-14 17:46aferrazResolutionopen => no change required
2022-03-14 17:47aferrazFile Added: Before.png
2022-03-14 17:47aferrazFile Added: After.png
2022-03-15 16:26idiezNote Added: 0135738
2022-03-15 18:18aferrazNote Added: 0135747

Notes
(0135701)
aferraz   
2022-03-14 17:46   
If invoice is unposted and posted again, Accounts Receivable accounting entry is used instead of Customer Prepayments entry.
(0135738)
idiez   
2022-03-15 16:26   
The customer says "I would like to know if it is not possible for the system to automatically determine and make the correct posting, or if the only option is to re-post the invoice.

Please check with your team and they will get back to you. Since this ticket was acknowledged as an error by your product team, what is the current status?"
(0135747)
aferraz   
2022-03-15 18:18   
It is needed to re-post the invoice.