0048150: "Printer and display are not available" popup appears sometime executing Offline flows

Openbravo Issue Tracking System - POS2
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ID	Project	Category	View Status	Date Submitted	Last Update
0048150	POS2	POS	public	2021-11-24 09:12	2025-01-29 10:25

Reporter	lorenzofidalgo
Assigned To	Retail
Priority	normal	Severity	minor	Reproducibility	sometimes
Status	closed	Resolution	no change required
Platform		OS	5	OS Version
Product Version	pi
Target Version		Fixed in Version
Merge Request Status
Review Assigned To	guillermogil
OBNetwork customer	No
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency Pack	No

Summary	0048150: "Printer and display are not available" popup appears sometime executing Offline flows
Description	Sometimes, while executing offline quotation flows, the "Printer and display are not available" popup is shown (check attached video and image). Printer settings has not been manually configured. I have reproduced this behaviour with Cypress automated test and sometimes also manually (harder).
Steps To Reproduce	0-Online: Go POS2 login screen and login as vallblanca. 1-Complete initial count matching every payment method and log out. 2-Once in the login screen again after last setp, go OFFLINE. 3-Login offline with vallblanca credentials. 4-Transform current ticket into quotation. 5-Add 1x Avalanche transceiver, 1x Balaclava Cap and 1x Hiking Boots. 6-Complete the quotation clicking Complete button. 7-Log out. DEFECT: Sometimes while the flow is being executed, the Printer and display not available popup will be thrown.
Proposed Solution
Additional Information
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Relationships
Attached Files	OfflineSupport.spec.js.mp4 (1,778,319) 2021-11-24 09:12 https://issues.openbravo.com/file_download.php?file_id=16395&type=bug PrinterAndDisplayNotAvailableError.png (169,010) 2021-11-24 09:13 https://issues.openbravo.com/file_download.php?file_id=16396&type=bug

Issue History
Date Modified	Username	Field	Change
2021-11-24 09:12	lorenzofidalgo	New Issue
2021-11-24 09:12	lorenzofidalgo	Assigned To	=> Retail
2021-11-24 09:12	lorenzofidalgo	File Added: OfflineSupport.spec.js.mp4
2021-11-24 09:12	lorenzofidalgo	OBNetwork customer	=> No
2021-11-24 09:12	lorenzofidalgo	Triggers an Emergency Pack	=> No
2021-11-24 09:13	lorenzofidalgo	File Added: PrinterAndDisplayNotAvailableError.png
2021-12-22 17:34	guilleaer	Status	new => acknowledged
2025-01-29 10:25	guillermogil	Review Assigned To	=> guillermogil
2025-01-29 10:25	guillermogil	Note Added: 0174841
2025-01-29 10:25	guillermogil	Status	new => closed
2025-01-29 10:25	guillermogil	Resolution	open => no change required

Notes