Openbravo Issue Tracking System - Retail Modules
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0047386Retail ModulesSend By Emailpublic2021-07-13 14:352021-07-22 18:48
0047386: "Send E-mail" pop-up shows up after failure to finish payment.
When using the 'Send email from web POS' module, create a ticket with a partial payment and try to finish it, the popup "Send email" is shown even though the ticket has not been completed and it should not been shown.
Install the Send email from web POS module (org.openbravo.retail.sendemail)
Configure an smtp server to be able to send emails (on the Client window)
Configure a customer to receive invoices via email, and configure the Touchpoint Type to send emails.

Create a ticket in Web POS, select a customer, add a product, and make a partial payment.
Click: Done and then Open.
An error popup will appear stating that is not possible to continue, click "Ok".
It should return to the ticket to either complete the payment or Delete the receipt, but instead shows the the "Send E- mail" popup.
The popup visibility is managed with a OBPOS_PreOrderSave hook in file:

A simple solution is to add a check to var: shouldDialogBeDisplayed, to see if the order has a pending amount to pay: currentOrder.getPending(), it is already being done but only for layway (var paidLayaway).
No tags attached.
diff 0047386_20Q1_BUT.diff (1,085) 2021-07-14 14:19
Issue History
2021-07-13 14:35andrea_lopezNew Issue
2021-07-13 14:35andrea_lopezAssigned To => Retail
2021-07-13 14:35andrea_lopezResolution time => 1627941600
2021-07-13 14:35andrea_lopezTriggers an Emergency Pack => No
2021-07-14 14:19andrea_lopezFile Added: 0047386_20Q1_BUT.diff
2021-07-14 14:20andrea_lopezNote Added: 0130474
2021-07-19 22:51rqueraltaAssigned ToRetail => rqueralta
2021-07-19 22:51rqueraltaStatusnew => scheduled
2021-07-21 19:56hgbotNote Added: 0130675
2021-07-22 18:48hgbotResolutionopen => fixed
2021-07-22 18:48hgbotStatusscheduled => closed
2021-07-22 18:48hgbotNote Added: 0130706
2021-07-22 18:48hgbotNote Added: 0130707

2021-07-14 14:20   
Attached diff for proposed solution
2021-07-21 19:56   
Merge Request created: [^]
2021-07-22 18:48   
Directly closing issue as related merge request is already approved.

Repository: [^]
Changeset: e53eeb1a5a996e7cccc71facd120207c27140910
Author: Rafael Queralta <>
Date: 2021-07-20T23:57:54-04:00
URL: [^]

Fixed BUG-47386: "Send E-mail" pop-up shows up after failure to finish payment

M web/org.openbravo.retail.sendemail/source/obsmail_hook_preordersave.js
2021-07-22 18:48   
Merge request merged: [^]