Openbravo Issue Tracking System - POS2 |
| View Issue Details |
|
| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0047160 | POS2 | POS | public | 2021-06-16 13:29 | 2022-02-01 08:07 |
|
| Reporter | plujan | |
| Assigned To | Triage Platform Base | |
| Priority | normal | Severity | minor | Reproducibility | have not tried |
| Status | acknowledged | Resolution | open | |
| Platform | | OS | 5 | OS Version | |
| Product Version | | |
| Target Version | | Fixed in Version | | |
| Merge Request Status | |
| Review Assigned To | |
| OBNetwork customer | |
| Support ticket | |
| Regression level | |
| Regression date | |
| Regression introduced in release | |
| Regression introduced by commit | |
| Triggers an Emergency Pack | No |
|
| Summary | 0047160: [Disaster Recovery] The feedback to the user when the cache has been deleted should be improved |
| Description | In the unlikely situation that the user does not realise the POS cannot properly run after cleaning the cache, currently a non clear message is shown: "Failed to execute 'transaction' on 'IDBDatabase': The database connection is closing" |
| Steps To Reproduce | Notice:Althought the steps described are a "laboratory scenario", there are real life scenarios where this may happen.
1. Create a ticket with some lines
2. Clean the browser cache
3. Try to pay the ticket / Try to add a product to the ticket / Try to create a new ticket
4. The message mentioned above is shown. |
| Proposed Solution | Other than fixing this specific problem, I would suggest to design an approach to the Disaster Recovery scenarios as a whole.
Examples: How the application should behave when detecting something wrong at system level? What if the problem has not been a manual cache cleaning but a corrupted cache caused by a failure of the terminal hard drive? May something like a BSOD help? |
| Additional Information | |
| Tags | No tags attached. |
| Relationships | |
| Attached Files |  CrashRecoveryMessage.png (69,892) 2021-06-16 13:29
https://issues.openbravo.com/file_download.php?file_id=15932&type=bug
|
|
| Issue History |
| Date Modified | Username | Field | Change |
| 2021-06-16 13:29 | plujan | New Issue | |
| 2021-06-16 13:29 | plujan | Assigned To | => Retail |
| 2021-06-16 13:29 | plujan | File Added: CrashRecoveryMessage.png | |
| 2021-06-16 13:29 | plujan | Triggers an Emergency Pack | => No |
| 2021-10-21 14:23 | guilleaer | Assigned To | Retail => platform |
| 2021-10-21 14:23 | guilleaer | Status | new => acknowledged |
| 2022-02-01 08:07 | alostale | Assigned To | platform => Triage Platform Base |