0046997: It is not possible to return a product/voucher gift card

Openbravo Issue Tracking System - Retail Modules

View Issue Details

Project

Category

View Status

Date Submitted

Last Update

0046997

Retail Modules

Web POS

public

2021-06-03 16:11

2021-06-14 07:13

Reporter

psanjuan

Assigned To

ranjith_qualiantech_com

Priority

urgent

Severity

major

Reproducibility

always

Status

closed

Resolution

fixed

Platform

OS Version

Openbravo Appliance 14.04

Product Version

Target Version

RR21Q2.1

Fixed in Version

Merge Request Status

Review Assigned To

OBNetwork customer

Support ticket

Regression level

Production - Confirmed Stable

Regression date

2021-04-13

Regression introduced in release

RR20Q3

Regression introduced by commit

https://code.openbravo.com/erp/pmods/org.openbravo.retail.giftcards/rev/4ae14c816476826e373a41181ce9748862ba7f24 [^]

Triggers an Emergency Pack

Summary

0046997: It is not possible to return a product/voucher gift card

Description

It is not possible to return a product/voucher gift card

Steps To Reproduce

Configure a "product" gift card as described in the wiki below in Livebuilds (Retail with modules).

http://wiki.openbravo.com/wiki/Retail:Gift_Cards/Product_Gift_Cards_and_Gift_Vouchers#Returning_gift_cards_and_gift_vouchers [^]

Create a Sales order and include the Product Gift Card just created.
In the pop-up fill in the Gift Card owner, id, Initial balance and description. Press Apply.
Complete the sale and pay it in cash.

Go to the Openbravo backoffice, and verify that a new record has been created in the Gift Card Instance window.

Now go back to Openbravo Web POS.
As described in the wiki, use the menu option "Return this Receipt" to create a return. After that select the menu option "Gift/Credit Note" menu option.
Verify that the product gift card just created is shown in there with the initial balance.

Select it, and press on Return. A message is shown saying "Error Gift Card/voucher can be returned only on sales receipt"
See "Error1_46981" image attached.

Cancel that and delete the current receipt.

Create a normal sale, select the menu option "Gift/Credit Note" menu option.
Select the product gift card just created.

Once shown, press on Return button. Verify that nothing happens.
See "Error2_46981" image attached.

Proposed Solution

Additional Information