Openbravo Issue Tracking System - POS2
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IDProjectCategoryView StatusDate SubmittedLast Update
0046877POS2POSpublic2021-05-27 17:082021-09-02 10:28
Reporterpsanjuan 
Assigned Tovmromanos 
PriorityurgentSeveritymajorReproducibilityalways
StatusclosedResolutioninvalid 
PlatformOS30OS VersionOpenbravo Appliance 14.04
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned Tovmromanos
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0046877: Credit Note feature does not manage properly the credit do not used.
DescriptionCredit Note feature does not manage properly the credit do not used.
Steps To Reproduce0-Login POS2 as vallblanca with Credit Notes configuration completed.
1-Run a cash up process to be sure that there are no pending receipts, that all the amount has been counted and nothing has been kept in the terminal.
1-Add 1x "of any product. Note that the total sale is 12€ for instance.
2-Pay the sale with the payment method that has been configured to generate credit in case there is an "Overpaument", for instance "Voucher".
3-Pay a higher amount, for instance with a voucher of 20€
4-Complete the sale.
5-Verify that a credit note receipt is printed for an amount of 20-12=8€
6-Create another sale for an amount of 3€
7-Use that credit to pay that sale. Verify that current balance shown is 8€ so it is possible to pay that sale with that credit.
8-Complete the sale
9- Create another sale of 3€, by trying to pay with the same credit.
10-Realize that it is not possible as the balance has turned automatically to 0,00€
11- Close the till
12-Verify that there is no management of the remaining amount of credit do not used.


The cash up information shown to count is 20€ of voucher and 8 of the credit. The report print is also not correct as it shows:
Sales 12 € - correct
Retail transactions - 12 € correct
Expected amount = 28€ (this is not correct, it should be 20)
Counted amount = 28 (this is not correct, it should be 20)
Total to keep = 20 (this is correct)
Total to deposit = 8 (not correct it should be 0)
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
depends on backport 0047103TAP closed vmromanos Credit Note feature does not manage properly the credit do not used. 
related to defect 0046874 closed vmromanos Cash up not correct while using Credit Notes feature 
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2021-05-27 17:08psanjuanNew Issue
2021-05-27 17:08psanjuanAssigned To => Retail
2021-05-27 17:08psanjuanTriggers an Emergency Pack => No
2021-05-27 17:11psanjuanSteps to Reproduce Updatedbug_revision_view_page.php?rev_id=22620#r22620
2021-05-27 17:12psanjuanNote Added: 0128732
2021-06-14 10:00guilleaerResolution time => 1624572000
2021-06-14 10:00guilleaerStatusnew => scheduled
2021-06-14 10:00guilleaerStatusscheduled => acknowledged
2021-07-14 13:02dmiguelezNote Added: 0130466
2021-07-14 13:02dmiguelezResolution time1624572000 => 1628028000
2021-07-14 13:02dmiguelezSeveritymajor => minor
2021-07-29 10:05dmiguelezRelationship addedrelated to 0046874
2021-07-29 10:05dmiguelezSeverityminor => major
2021-07-29 10:05dmiguelezNote Added: 0130867
2021-08-06 11:33dmiguelezResolution time1628028000 => 1629410400
2021-08-31 13:39vmromanosAssigned ToRetail => vmromanos
2021-09-02 09:34vmromanosStatusacknowledged => scheduled
2021-09-02 10:28vmromanosReview Assigned To => vmromanos
2021-09-02 10:28vmromanosNote Added: 0131504
2021-09-02 10:28vmromanosStatusscheduled => closed
2021-09-02 10:28vmromanosResolutionopen => invalid

Notes
(0128732)
psanjuan   
2021-05-27 17:12   
To review once it is possible to have an updated environment running with this feature properly configured, that is related to a "Ticket Restaurant" payment method.

I am not sure about the correct configuration of this feature because it is not explained in this document, whether the payment method "Credit Note" of the Channel Touch point must be configured as "Leave as Credit" or "Cash" (I think it should be Leave as Credit)??).

See: https://docs.google.com/document/d/1fl1MLX7UVexVNazL_B6sCju2a93bOBXkeR9ZvNI8ifY/edit# [^] [^] (see section Create a Touchpoint Type Payment Method)

It should be properly defined how the remaining cash do not used needs to be managed.
(0130466)
dmiguelez   
2021-07-14 13:02   
We are not sure if this is a real issue or a configuration problem, it must be reviewed properly.

Therefore, the severity has been updated.
(0130867)
dmiguelez   
2021-07-29 10:05   
Verify as a reproducible major issue that has to be fixed
(0131504)
vmromanos   
2021-09-02 10:28   
Tested and working fine.

Most likely you have activated the "Use Credit Note Once" flag at Organization level, which allows to consume the credit note just one time.

When this flag is not enabled, you can consume the credit note more than one time (meanwhile you have available credit)