Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0046132Retail ModulesWeb POSpublic2021-03-24 13:182021-08-23 09:28
Reportermalsasua 
Assigned Tomalsasua 
PrioritynormalSeveritymajorReproducibilityalways
StatusclosedResolutionunable to reproduce 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0046132: The customer balance should not be updated for Anonymous customer
Descriptionwhen one ticket is synced to backoffice, the customer balance is updated.
For this, it is executed this update:
update C_BPartner set Updated=$1, SO_CreditUsed=$2 where C_BPartner_ID=$3
that it is executed continuously causing retention.

For anonymous customer, the customer balance is not relevant, so we suggest no execute this update when the customer is an anonymous customer
Steps To Reproducen/a
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2021-03-24 13:18malsasuaNew Issue
2021-03-24 13:18malsasuaAssigned To => Retail
2021-03-24 13:18malsasuaResolution time => 1618437600
2021-03-24 13:18malsasuaTriggers an Emergency Pack => No
2021-03-30 05:17ranjith_qualiantech_comAssigned ToRetail => ranjith_qualiantech_com
2021-04-19 07:27marvintmNote Added: 0127341
2021-04-19 07:27marvintmAssigned Toranjith_qualiantech_com => malsasua
2021-04-19 07:27marvintmStatusnew => feedback
2021-08-23 09:28marvintmStatusfeedback => closed
2021-08-23 09:28marvintmResolutionopen => unable to reproduce

Notes
(0127341)
marvintm   
2021-04-19 07:27   
The customer balance is only updated when the order is marked to be invoiced. In current releases, it is not possible to do this for the anonymous customer.

We also checked and it would not be trivial to do this change in the backend, because it is actually done in two parts, and one part involves the Advanced Payables and Receivables API.

We need more information to try to understand in which case this is a problem for the customer, as at least conceptually, it should not be normal or frequent to issue invoices to an anonymous customer.