0045829: Display and usage of gift cards / gift certificates and credit notes

Openbravo Issue Tracking System - Retail Modules

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Project

Category

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Date Submitted

Last Update

0045829

Retail Modules

Gift cards and gift vouchers

public

2021-02-01 21:50

2021-03-09 16:08

Reporter

wicherr

Assigned To

rqueralta

Priority

normal

Severity

major

Reproducibility

have not tried

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

Target Version

RR20Q3.1

Fixed in Version

Merge Request Status

approved

Review Assigned To

OBNetwork customer

Gold

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0045829: Display and usage of gift cards / gift certificates and credit notes

Description

Hello Team,

I'll take the gift cards for example but it's the same for gift certificates and credit notes.

For gift cards usage/research, we have only 1 preference : "Web POS Forbid use Gift Card with different gift card owner"

Currently, if I put the preference "Web POS Forbid use Gift Card with different gift card owner" to "Y". I expect that gift cards are NOT supposed to be used by someone else than the owner.
In fact, this is what happens :
- I'm able to use a gift card owned by a specific customer if he's the owner
- I'm able to use a gift card created which my customer is the owner or the owner is nobody

if I put the preference "Web POS Forbid use Gift Card with different gift card owner" to "N", I expect that gift cards are supposed to be used by the owner and no one else.
- I'm able ONLY to see and pay with gift cards assigned to the customer who bought it (not specially the owner - If I put a different owner from the customer who buy it, he (the owner) can't see the card)

=> First, the preferences are not clear and are not working as they are supposed to work.
=> Second, we miss an option to hide the gift cards without any owner or the owner is the anonymous customer

Steps To Reproduce

Try with different values of the preference, with gift cards bought by different customers :

- On webPOS, select a customer
- Go on customer details
- click on the gift card and credit notes button
- try different searches

Proposed Solution

"Web POS Forbid use Gift Card with different gift card owner" should work with the owner only and not the purchaser. It means :
- 'Y' -> I can't use a gift card if the customer assigned to the ticket is not the owner of the gift card or the purchaser
- 'N' -> I can use a gift card even if the customer assigned to the ticket is not the owner of the gift card or the purchaser

We should have a new preference : "Web POS - customer restriction for gift cards list display" or whatever
- if value = 'Y' ->
- If I don't put any gift card number in the GC search and click on the magnifier. I only see gift cards which have been bought or which are owned by the customer assigned (not by other customers or anonymous customer).
- If I put a gift card number in the GC search and click on the magnifier, I can see and use the gift card regarding the preference "Web POS Forbid use Gift Card with different gift card owner"

- If value = 'N' -> Same behavior than current

The same features should be fixed for credit notes and gift certificates.

We can discuss if needed.

Additional Information