Openbravo Issue Tracking System - Retail Modules | |||||
| View Issue Details | |||||
| ID | Project | Category | View Status | Date Submitted | Last Update |
| 0045158 | Retail Modules | Sessions | public | 2020-09-29 16:12 | 2021-08-23 09:27 |
| Reporter | malsasua | ||||
| Assigned To | malsasua | ||||
| Priority | high | Severity | major | Reproducibility | always |
| Status | closed | Resolution | unable to reproduce | ||
| Platform | OS | 5 | OS Version | ||
| Product Version | |||||
| Target Version | Fixed in Version | ||||
| Merge Request Status | |||||
| Review Assigned To | |||||
| OBNetwork customer | |||||
| Support ticket | |||||
| Regression level | |||||
| Regression date | |||||
| Regression introduced in release | |||||
| Regression introduced by commit | |||||
| Triggers an Emergency Pack | No | ||||
| Summary | 0045158: Login can not be done: Cashup is required continously | ||||
| Description | when synchronization process is failing in a terminal, the till is closed with "Closed from Backoffice" status. When cashier tries to do login again, the system checks in BO till is not closed properly, and it asks to complete a cashup. Cashup is completed, but it is not synced to Backoffice (because the synchronization process is failing), for this reason, it is asked again to complete a cashup. | ||||
| Steps To Reproduce | POS: . do login . change the chrome network configuration to "very slow" . complete a ticket -> syncrhonization process fails, timeout is happening . complete a cashup -> syncrhonization process fails, timeout is happening BO: . close the store: the till is set as "Closed from Backoffice" . open store POS: . do login -> syncrhonization process fails, timeout is happening cashup is required | ||||
| Proposed Solution | |||||
| Additional Information | |||||
| Tags | No tags attached. | ||||
| Relationships | |||||
| Attached Files | |||||
| Issue History | |||||
| Date Modified | Username | Field | Change | ||
| 2020-09-29 16:12 | malsasua | New Issue | |||
| 2020-09-29 16:12 | malsasua | Assigned To | => Retail | ||
| 2020-09-29 16:12 | malsasua | Resolution time | => 1602712800 | ||
| 2020-09-29 16:12 | malsasua | Triggers an Emergency Pack | => No | ||
| 2020-10-13 12:26 | prakashmurugesan88 | Assigned To | Retail => prakashmurugesan88 | ||
| 2020-10-19 07:03 | marvintm | Note Added: 0123754 | |||
| 2020-10-19 07:03 | marvintm | Assigned To | prakashmurugesan88 => malsasua | ||
| 2020-10-19 07:03 | marvintm | Status | new => feedback | ||
| 2020-10-19 07:06 | prakashmurugesan88 | Note Added: 0123755 | |||
| 2021-08-23 09:27 | marvintm | Status | feedback => closed | ||
| 2021-08-23 09:27 | marvintm | Resolution | open => unable to reproduce | ||
| Notes | |||||
|
|
|||||
|
|
||||
|
|
|||||
|
|
||||