Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0041707Retail ModulesWeb POS Hardware Managerpublic2019-08-28 09:292019-08-28 14:43
Reporterjcbourgeois 
Assigned Toadrianromero 
PrioritynormalSeveritymajorReproducibilityalways
StatusfeedbackResolutionopen 
PlatformOS30OS VersionCentOS
Product VersionRR19Q3 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0041707: Hardware Manager - Wincor TH230+ printer - Misprinted characters
DescriptionWe have noticed an issue with printer used by Decathlon : accented characters are misprinted.
Printer used by Decathlon FR is Wincor TH230+ which is well recognized by Hardware Manager.
We uses WebPOS & Hardware manager on a Linux till (CentOS distribution).

I have tested this version of HW Manager on my computer (Windows OS) with an other printer (Aures ODP 333) and those accented characters are well printed. So the printer template and HW Manager used seem to be OK.

Do you have an idea of the reason of this issue? Do we have encountered a similar issue in the past?

Hardware manager used is available here : https://drive.google.com/drive/folders/12Zw8gJZ8NY2GxZ5LZ5vw3asZsU50zYgm [^]
Steps To Reproduce1) Launch HW Manager
2) Complete a receipt
=> Accented characters are misprinted
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2019-08-28 09:29jcbourgeoisNew Issue
2019-08-28 09:29jcbourgeoisAssigned To => Retail
2019-08-28 09:29jcbourgeoisTriggers an Emergency Pack => No
2019-08-28 11:35adrianromeroNote Added: 0114294
2019-08-28 11:35adrianromeroStatusnew => feedback
2019-08-28 11:35adrianromeroAssigned ToRetail => adrianromero
2019-08-28 14:43jcbourgeoisNote Added: 0114300

Notes
(0114294)
adrianromero   
2019-08-28 11:35   
This printer model supported is the Chinese model with Chinese firmware included.
The European model with European/Latin firmware installed will require an explicit implementation to support printing all Latin characters.
(0114300)
jcbourgeois   
2019-08-28 14:43   
Thanks for your reply.
What is the effort for this implementation ?
When this implementation for Latin characters can be realized ?
What do you need to realize it ?

We will have also to realize an implementation of TH250 model for Decat FR in the next future.