Openbravo Issue Tracking System - Openbravo ERP
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IDProjectCategoryView StatusDate SubmittedLast Update
0040029Openbravo ERPA. Platformpublic2019-01-24 12:212022-02-01 08:07
Reporterjoniturralde93 
Assigned ToTriage Platform Base 
PriorityurgentSeveritymajorReproducibilityalways
StatusacknowledgedResolutionopen 
PlatformOS5OS Version
Product Versionpi 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customerOBPS
Web browser
ModulesCore
Support ticket7292
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0040029: Openbravo backoffice reports don't work for iPad/iPhone
DescriptionPrinter icon in order to download a report (example: Sales Order window) don't work.
It sometimes shows an error: 'Something went wrong while displaying this web page.'
Other times just nothing happens.

In other ways of downloading a file, there is no problem because the file is opened automatically (example: gmail or zendesk attached pdfs are opened).
Steps To Reproduce1. Log into live builds backoffice with an iPad or iPhone: https://livebuilds.openbravo.com/retail_pi_pgsql/ [^]
2. Go to sales order windows.
3. Click 'Print record' for an order.
4. Either nothing happens or an error page is shown.
Proposed Solution
Additional Information
TagsNo tags attached.
Relationships
related to design defect 0040038 acknowledged Triage Platform Base iOS issues in backoffice operations 
Attached Filespng webInspectorIphone.png (146,798) 2019-01-31 09:39
https://issues.openbravo.com/file_download.php?file_id=12580&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2019-01-24 12:21joniturralde93New Issue
2019-01-24 12:21joniturralde93Assigned To => platform
2019-01-24 12:21joniturralde93OBNetwork customer => OBPS
2019-01-24 12:21joniturralde93Modules => Core
2019-01-24 12:21joniturralde93Support ticket => 7292
2019-01-24 12:21joniturralde93Resolution time => 1550098800
2019-01-24 12:21joniturralde93Triggers an Emergency Pack => No
2019-01-25 13:20alostaleResolution time1550098800 =>
2019-01-25 13:20alostaleTypedefect => design defect
2019-01-25 13:20alostaleNote Added: 0109255
2019-01-25 13:21alostaleRelationship addedrelated to 0040038
2019-01-31 09:38caristuNote Added: 0109346
2019-01-31 09:38caristuNote Edited: 0109346bug_revision_view_page.php?bugnote_id=0109346#r18233
2019-01-31 09:39caristuNote Edited: 0109346bug_revision_view_page.php?bugnote_id=0109346#r18234
2019-01-31 09:39caristuFile Added: webInspectorIphone.png
2019-01-31 09:40caristuStatusnew => acknowledged
2019-01-31 09:40caristuTarget Versionpi =>
2019-05-31 12:45ivancaceresIssue Monitored: ivancaceres
2022-02-01 08:07alostaleAssigned Toplatform => Triage Platform Base

Notes
(0109255)
alostale   
2019-01-25 13:20   
Moved to design defect, iPad/iPhone are not supported for backoffice operations.
(0109346)
caristu   
2019-01-31 09:38   
(edited on: 2019-01-31 09:39)
Tested with both iPad/iPhone. It seems that the content-disposition of the HTTP response containing the report is ignored. It is correctly received (See attached image) but seems to be ignored.

After some research, it seems to that there is some kind of security mechanism that blocks the file download. See[1].

[1] https://apple.stackexchange.com/a/25690 [^]