Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0037656Retail ModulesWeb POSpublic2018-01-17 11:572018-01-25 14:59
Reportermarvintm 
Assigned Tomarvintm 
PriorityurgentSeveritymajorReproducibilityalways
StatusclosedResolutionfixed 
PlatformOS5OS Version
Product Version 
Target VersionRR18Q1Fixed in VersionRR18Q1 
Merge Request Status
Review Assigned Tomigueldejuana
OBNetwork customer
Support ticket
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0037656: Logclient information can accumulate in the terminal, and be continously sent to the backend server
DescriptionThe logclient information is saved temporarily in a local database table, and is sent to the server every 30 seconds. If the server correctly receives it, then the terminal removes it, and otherwise tries to send it again the next time.

However, in some very specific cases, the server may erroneously conclude that the messages were not correctly saved, and then the terminal will send the messages again, and therefore the log messages will never be deleted from the terminal, and new messages will continuously accumulate until the terminal crashes.
Steps To Reproduce- Log in the WebPOS with terminal VBS-1 with Openbravo user
- Open the backoffice in another tab in the same browser.
- Change the organization in backoffice to "Central Mountain")
- Put a breakpoint in LogclientLoader class.
- Wait until the log is sent from the WebPOS and the breakpoint stops.
- Logout in the backoffice, and refresh the WebPOS.
- Remove the breakpoint.

With these steps, you ensure that you saved logclient messages in a wrong organization, and that the messages were not deleted from the WebPOS.

- Now, log in with vallblanca user in the WebPOS.
- The pending messages will be resent. However, this request will fail, and the messages will be kept in the terminal forever. There is no way to escape from this situation, other than deleting the cache.
Proposed SolutionThe LogClientLoader must be changed so that it is able to find records which were created even in unaccessible organizations.
Additional Information
TagsNo tags attached.
Relationships
blocks defect 0037655 closed marvintm Logclient information can accumulate in the terminal, and be continously sent to the backend server 
Attached Files
Issue History
Date ModifiedUsernameFieldChange
2018-01-17 11:57marvintmTypedefect => backport
2018-01-17 11:57marvintmTarget Version => RR18Q1
2018-01-22 14:01hgbotCheckin
2018-01-22 14:01hgbotNote Added: 0101846
2018-01-22 14:01hgbotStatusscheduled => resolved
2018-01-22 14:01hgbotResolutionopen => fixed
2018-01-22 14:01hgbotFixed in SCM revision => http://code.openbravo.com/retail/backports/3.0RR18Q1/org.openbravo.mobile.core/rev/9fbd99ce88c063f470bf41f786960502aab6ecd3 [^]
2018-01-25 14:59migueldejuanaReview Assigned To => migueldejuana
2018-01-25 14:59migueldejuanaNote Added: 0101941
2018-01-25 14:59migueldejuanaStatusresolved => closed
2018-01-25 14:59migueldejuanaFixed in Version => RR18Q1

Notes
(0101846)
hgbot   
2018-01-22 14:01   
Repository: retail/backports/3.0RR18Q1/org.openbravo.mobile.core
Changeset: 9fbd99ce88c063f470bf41f786960502aab6ecd3
Author: Antonio Moreno <antonio.moreno <at> openbravo.com>
Date: Mon Jan 22 14:01:26 2018 +0100
URL: http://code.openbravo.com/retail/backports/3.0RR18Q1/org.openbravo.mobile.core/rev/9fbd99ce88c063f470bf41f786960502aab6ecd3 [^]

Fixed issue 37656. Existing logclient records will now always be found
Now the query that checks if the logclient record exists will no longer filter by client/organization, and therefore will be able to find records which were mistakenly created in a non-accessible organization. This will prevent some records from becoming stuck in the terminal.

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M src/org/openbravo/mobile/core/utils/LogClientLoader.java
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(0101941)
migueldejuana   
2018-01-25 14:59   
Tested and reviewed