Openbravo Issue Tracking System - Retail Modules
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IDProjectCategoryView StatusDate SubmittedLast Update
0036145Retail ModulesWeb POSpublic2017-05-30 18:262017-07-03 09:05
Reporternataliag 
Assigned ToRetail 
PrioritynormalSeveritymajorReproducibilityalways
StatusacknowledgedResolutionopen 
PlatformOS5OS Version
Product Version 
Target VersionFixed in Version 
Merge Request Status
Review Assigned To
OBNetwork customerOBPS
Support ticket45869
Regression level
Regression date
Regression introduced in release
Regression introduced by commit
Triggers an Emergency PackNo
Summary0036145: Preference "Web POS Save Removed Tickets" not working properly with tickets without lines
DescriptionIf you activate that preference and you create a ticket without any line but you make some modifications to it, like change the customer and then you delete the ticket, it is not present in the sales order window.
Steps To Reproduce1- Go to "Preference" window in backoffice and set the "Web POS Save Removed Tickets" preference to Y.
2- Log in the POS terminal and create a ticket (Ticket nº1) and change the customer to "Arturo Montoro" for example but do not add any lines to it.
3- Create another ticket (Ticket nº2) and add some lines if you want
4- Back again to ticket nº1 and delete it.
5- Go to "Sales Order" window in backend and check that it is not present there, neither in "Errors while importing POS data" or "Data import entry"
Proposed Solution
Additional Information
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Issue History
Date ModifiedUsernameFieldChange
2017-05-30 18:26nataliagNew Issue
2017-05-30 18:26nataliagAssigned To => Retail
2017-05-30 18:26nataliagOBNetwork customer => Yes
2017-05-30 18:26nataliagSupport ticket => 45869
2017-05-30 18:26nataliagResolution time => 1497909600
2017-05-30 18:26nataliagTriggers an Emergency Pack => No
2017-06-05 22:02rqueraltaAssigned ToRetail => rqueralta
2017-06-05 22:05rqueraltaStatusnew => scheduled
2017-06-09 11:27jorge-garciaAssigned Torqueralta => jorge-garcia
2017-06-27 10:11marvintmResolution time1497909600 => 1499378400
2017-07-03 09:03marvintmTypedefect => design defect
2017-07-03 09:04marvintmNote Added: 0097788
2017-07-03 09:05marvintmResolution time1499378400 =>
2017-07-03 09:05jorge-garciaAssigned Tojorge-garcia => Retail
2017-07-03 09:05jorge-garciaStatusscheduled => acknowledged

Notes
(0097788)
marvintm   
2017-07-03 09:04   
As of now, we consider this a design defect. The "Save Delete Tickets" preference is meant to save relevant tickets, not all of them, and it's primary goal is auditing, not avoiding the generation of holes in the sequence.