0035961: Due to previous fix, popups are closed if a resize event occurs while a popup is opened

Openbravo Issue Tracking System - Retail Modules

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Date Submitted

Last Update

0035961

Retail Modules

Web POS

public

2017-05-09 16:03

2017-06-13 18:41

Reporter

guilleaer

Assigned To

guilleaer

Priority

normal

Severity

major

Reproducibility

have not tried

Status

closed

Resolution

fixed

Platform

OS Version

Product Version

Target Version

RR17Q3

Fixed in Version

RR17Q3

Merge Request Status

Review Assigned To

marvintm

OBNetwork customer

Support ticket

Regression level

Regression date

Regression introduced in release

Regression introduced by commit

Triggers an Emergency Pack

Summary

0035961: Due to previous fix, popups are closed if a resize event occurs while a popup is opened

Description

A bit of history about this issue:

Before to 17Q2, there was one issue which we were unable to fix (32975, 31071 and 31163) for a long time. The problem reported by all issues mentioned above talks about the same problem:
- "Popups do not work if you resize the window while the popup is opened"
- "Popups in web pos stop working if they are opened and the the pos window is resized"

Finally in 17Q2 we were able to find a fix, but this fix have one restriction explained in the notes:
"If you open a popup and then, having the popup opened the window is resized then the popup will be closed. The user can open it again and continue working."

Later in april, we decided that this restriction is not acceptable so this issue has been created. We need to completely solve the problem, even if the popup is opened.

Important note: This issue is not a regression because without the previous fix, popups are not closed but they are not working

why we can't close the popups if a resize occurs:

1. Imagine that a user is filling a long form which is is a popup and suddenly a resize event occurs. In this case the user will lose the data inserted in the popup
2. Some payments gateways are rendered using a popup. If a resize event occurs during the communication with the payment gateway, the popup will be closed and the user perception about the result of the transaction will be unpredictable.

Steps To Reproduce

Open receipts popup
resize the window

Result: Popup will be closed.

Proposed Solution

Popups should continue working even if a resize event happens.

Additional Information

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No tags attached.

Relationships

related to	defect	0036025		new	Retail	Verified returns popup is not shown correctly on mobile devices
depends on	design defect	0032975		closed	guilleaer	[SER QA 969] Search popups in web pos (Receipts/BPs/Locations) stop working if they are opened and the the pos window is resized
depends on	design defect	0034327		closed	ranjith_qualiantech_com	[UX] If popups are not working properly, an error message should be shown
depends on	backport	0036246	RR17Q2.1	closed	guilleaer	Due to previous fix, popups are closed if a resize event occurs while a popup is opened
depends on	backport	0036247	RR17Q1.2	closed	guilleaer	Due to previous fix, popups are closed if a resize event occurs while a popup is opened
has duplicate	defect	0036236		closed	Retail	If WEBPOS is resized the arrow icon in the left side is not displaying the menu

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2017-05-09 16:03